Autumn Lowe
Crittenden,KY
Summary
Results-driven Account Services Specialist known for exceptional productivity and efficiency in managing client accounts. Specialized skills include strategic account management, customer relationship building, and financial reporting. Excel at communication, problem-solving, and time management, ensuring smooth operation and client satisfaction in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Services Specialist
Northern Kentucky Water District
Erlanger, KY
09.2022 - Current
- Verified accuracy of financial transactions in client accounts.
- Analyzed trends in customer account usage to identify opportunities for improvement.
- Maintained confidentiality of all customer data according to company policy.
- Collaborated with other departments to resolve customer disputes or problems.
- Participated actively in team meetings discussing strategies for improving service levels for customers.
- Created and maintained accurate records of client accounts.
- Identified areas where additional training was needed among team members.
- Followed up on any unresolved issues or complaints from customers.
- Processed incoming payments for client accounts.
- Handled escalated customer issues effectively, providing solutions quickly and efficiently.
Certified Nursing Assistant
St Elizabeth Hospital Medical Center
Edgewood, KY
11.2021 - 09.2022
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Cleaned and sanitized patient rooms according to established protocols.
- Provided emotional support to patients and families during difficult times.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Reported changes in patient condition to registered nurse or physician.
- Responded quickly to emergency situations involving sudden illness or injury.
- Participated in educational programs related to nursing assistant skills development.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Observed patients for any changes in their physical or mental condition.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Mechanic
Quick Lube Plus
Williamstown, KY
08.2018 - 11.2021
- Adhered strictly to safety requirements when operating machinery or handling hazardous materials.
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Organized tools and supplies neatly within the workspace for easy access during maintenance tasks.
- Installed new or rebuilt engines into vehicles following manufacturer's instructions for installation procedures.
- Utilized computer diagnostic equipment to troubleshoot electrical issues in vehicles.
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
- Maintained accurate records of work performed in accordance with company standards.
- Replaced faulty wiring harnesses in order to restore proper functioning of electrical systems.
- Assisted fellow mechanics when necessary during complex repairs.
Education
High School Diploma -
Williamstown Jr/Sr High School
Williamstown, KY05-2021
Skills
- Customer account management
- Data analysis
- Problem resolution
- Record maintenance
- Team collaboration
- Attention to detail
- Time management
Affiliations
- I like reading
- Working on the farm along side my husband
- Fishing
Certification
- CPR
- Confined space
Timeline
Account Services Specialist
Northern Kentucky Water District
09.2022 - Current
Certified Nursing Assistant
St Elizabeth Hospital Medical Center
11.2021 - 09.2022
Mechanic
Quick Lube Plus
08.2018 - 11.2021
High School Diploma -
Williamstown Jr/Sr High School
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