Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Community Health Worker
Landmark Health
, Iowa
02.2023 - Current
Conducted home visits to assess the health needs of patients and their families.
Assisted with patient referrals to appropriate community resources.
Maintained accurate records of patient data in a secure electronic database.
Collaborated with other healthcare providers to ensure continuity of care for patients.
Acted as an advocate for clients when interacting with insurance companies or government agencies.
Served as a liaison between healthcare providers and community organizations.
Provided assistance with completing forms related to public benefits programs.
Offered emotional support during difficult times or stressful situations.
Returned calls, emails and faxes according to departmental policy.
Helped people enroll in programs, arrange transportation and coordinate paperwork.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Prioritized and organized tasks to efficiently accomplish service goals.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Certified Nursing Assistant
GrapeTree Medical Staffing
, Iowa
09.2022 - Current
Assisted patients with activities of daily living such as bathing, grooming, and dressing.
Reported changes in patient condition to registered nurse or physician.
Answered call lights promptly and responded to patient needs accordingly.
Observed patients for any changes in their physical or mental condition.
Cleaned and sanitized patient rooms according to established protocols.
Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Assisted with ambulation of patients utilizing appropriate equipment safely.
Responded quickly to emergency situations involving sudden illness or injury.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Documented activities and recorded information in EMR system.
Respite Care Provider
Iowa Family Services
, Iowa
08.2019 - Current
Provided temporary relief and support to families of individuals with disabilities.
Developed positive relationships with clients, their families, and other involved parties.
Maintained accurate records of services provided to clients.
Managed challenging behaviors using de-escalation techniques according to established protocols.
Coordinated communication between family members regarding schedule changes or needs of the client.
Ensured safety of all clients at all times while providing respite care services.
Facilitated recreational activities that promote socialization skills and independence.
Adhered to agency policies and procedures related to confidentiality regulations.
Administered prescribed medications
Built strong and trusting rapport with clients and loved ones.
Activity Director
Linn Haven Rehab and Healthcare
, Iowa
03.2022 - 10.2022
Developed and implemented engaging activities for seniors in long-term care facilities.
Organized events such as holiday parties, bingo nights, and movie screenings.
Created monthly activity calendars with a variety of recreational options.
Provided one-on-one support to those who required additional assistance.
Facilitated group discussions on topics such as current events, health issues, and hobbies.
Monitored the progress of participants in order to assess program effectiveness.
Ensured compliance with all state regulations regarding safety protocols and infection control measures.
Maintained accurate records of participant attendance and progress notes.
Coordinated transportation services for offsite activities when needed.
Conducted assessments of residents' cognitive functioning levels prior to enrollment in programs.
Adapted existing activities or developed new ones to meet the changing needs of participants.