Monica Tagle
Hatch,NM
Summary
Hardworking healthcare professional successful at managing training, gathering paperwork, and assisting with different community-based programs. Good communicator and planner with excellent organizational skills and a strong attention to detail.
Overview
1
1
Language
1
1
Certification
2
2
years of professional experience
Work History
Community Health Worker
Ben Archer Health Center
Hatch, Nm
10.2022 - 03.2025
- Coordinated outreach programs to promote preventive health measures and wellness.
- Educated community members about health resources and services available.
- Assisted patients in navigating healthcare systems and accessing necessary services.
- Provided health education to clients about nutrition, physical activity and disease prevention.
- Assisted with patient referrals to appropriate community resources.
- Conducted home visits to assess the health needs of patients and their families.
- Participated in outreach activities such as health fairs or community events.
- Provided assistance with completing forms related to public benefits programs.
- Offered emotional support during difficult times or stressful situations.
Receptionist
Ben Archer Health Center
Hatch, Nm
10.2024 - 02.2025
- Greeted patients and visitors with professionalism and warmth.
- Answered multi-line phone system, directing calls to appropriate staff.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Scheduled appointments for clients, customers, and other visitors.
- Managed appointment scheduling using electronic health record systems.
- Coordinated communication between patients and healthcare providers efficiently.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted visitors and provided them with assistance.
- Maintained patient confidentiality in compliance with HIPAA regulations.
- Organized office supplies and maintained a clean, welcoming reception area.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Supported administrative staff by performing clerical tasks as needed.
Education
Hatch Valley High School
Hatch, NmSkills
- Electronic health records
- Patient confidentiality
- Health education
- Public benefits assistance
- Appointment scheduling
- Customer relationship management
- Data entry
- Documentation and reporting
- Administrative support
- Meeting coordination
- Travel coordination
- Database administration
- Multi-line phone operation
- Data inputting
- Attention to detail
- Time management
- Multitasking and prioritization
- Team collaboration
- Conflict resolution
- Effective communication
- Problem solving
- Organization skills
- Customer/Client relations
- Correspondence management
- Multi-line telephone systems
- Data inputting
Languages
English
Professional
Certification
- CPR certified
Affiliations
- Small business owner
- My family is my biggest priority
- Well known person
- Very friendly
References
References available upon request.
Timeline
Receptionist
Ben Archer Health Center
10.2024 - 02.2025
Community Health Worker
Ben Archer Health Center
10.2022 - 03.2025
Hatch Valley High School