Kymeesha Jacobs
Denham Springs,United States
Summary
Compassionate Community Health Worker with over 15 plus years of experience in fast-paced positions. Committed to helping community members improve wellness through hands-on support and education.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Community Health Worker
Ochsner Medical Center
Baton Rouge, LA
12.2024 - Current
- Educated community members on health resources and services available through Ochsner Health Center.
- Engaged with local organizations to promote wellness initiatives and enhance community partnerships.
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Addressed patient concerns and provided support to vulnerable demographics.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Collaborated with external organizations to coordinate health and social services.
- Wrote and distributed informational materials on chronic diseases, infant mortality, substance abuse, and other community health concerns.
Sales Manager
Ulta Beauty Inc.
Baton Rouge, LA
02.2024 - 12.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Attended industry events and conventions to expain sales opportunities.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Community Health Worker
Ochsner Health Center
01.2022 - 05.2024
- Targeted specific community groups with wellness and disease management information.
- Helped vulnerable individuals navigate complex healthcare system.
- Explained required eligibility applications to patients and helped complete applications for services.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Patient Access Representative
Ochsner Health Center
06.2019 - 01.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Facilitated communication between patients and various departments and staff.
Senior District Leader
Regis Corporation
01.2011 - 02.2018
- Cultivated culture of inclusion and excellence, driving growth by specializing in customer engagement and lasting experiences.
- Built and led cohesive, high-performance teams focused on maximizing quality, service and revenue.
- Oversaw development of managers and sales strategies to maximize profits.
- Visited every district location on regular schedule while also conducting surprise inspections for quality and cleanliness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Monitored daily cash discrepancies, inventory shrinkage.
Education
No Degree - Certified Clinical Medical Assistant
Delgado Community College
New Orleans, LAAssociate of Arts - Cosmetology Education
D'Jay's Institute of Cosmetology And Esthiology
Baton Rouge, LA01-2010
High School Diploma -
Istrouma High
Baton Rouge, LA05-1997
Skills
- Chronic illness understanding
- Medical assessment mastery
- Reasoning ability
- Community-based resources
- Report preparation
- Healthy living plans
- Organization and Time Management
- Health education
- Health promotion
- First aid training
- Vital signs monitoring
- Medical terminology knowledge
- Direct patient care
- Patient-focused care
- Electronic health records
- Compassionate
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Community Health Worker
Ochsner Medical Center
12.2024 - Current
Sales Manager
Ulta Beauty Inc.
02.2024 - 12.2024
Community Health Worker
Ochsner Health Center
01.2022 - 05.2024
Patient Access Representative
Ochsner Health Center
06.2019 - 01.2022
Senior District Leader
Regis Corporation
01.2011 - 02.2018
No Degree - Certified Clinical Medical Assistant
Delgado Community College
Associate of Arts - Cosmetology Education
D'Jay's Institute of Cosmetology And Esthiology
High School Diploma -
Istrouma High