Dedicated healthcare professional adept at coordinating training, paperwork and specific community-based resources. Exceptional communication and planning abilities with an organized and thorough nature.
Hi, I’m
Donetta Cooper
Gastonia,NC
Summary
Overview
5
years of professional experience
1
Certification
Work History
ConcertoCare
Community Health Worker
09.2022 - Current
Job overview
- Provided direct support and facilitated visits to patients in home, community, and work settings, modeling appropriate behavioral and functional life skills to encourage greater independence
- Document patient encounters, Vitals, referral activities, and other pertinent information in electronic health records ensuring all encounter notes are locked within 72 hours of encounter date
- Assist patients in accessing Medicare benefits and health related services through activities such as appointment scheduling, and transportation coordination
- Participate in and support effective evaluation planning, development, and execution of patient care plan in collaboration with patient's assigned care manager, primary care provider, and rest of patient's care team
- Perform home safety assessments to address barriers to patients remaining independent in their homes and other community residential settings
- Accept referrals from members of Behavior Health care team and maintain panel of patients to support provision of basic needs impacting patients' social determinants of health (housing, food, healthcare access, etc.).
- Helped vulnerable individuals navigate complex healthcare system.
- Addressed patient concerns and provided support to vulnerable demographics.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Developed and maintained relationships with community partners to build program scope.
- Counseled patients on health-related topics and lifestyle changes for improved well-being.
- Explained required eligibility applications to patients and helped complete applications for services.
- Signposted additional health care services and resources to improve outcomes.
- Collaborated with local organizations to expand health services and resources.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Facilitated health screenings with follow-up care to target specific issues.
Kepro
Community Health Worker
09.2021 - 09.2022
Job overview
- Gained support from other organizations serving community by connecting patients with available healthcare, social support services, covid testing, primary care, food assistance, Housing, and Utilities through telephonic outreach and face to face encounters
- Increase health knowledge and self-sufficiency through range of activities such as outreach, community education, informal counseling, social support and advocacy
- Research, identify, and connect participants with community resources and opportunities, including volunteer sites, worksites, and community engagement activities
- Worked with Non Profit organizations to understand needs of community to provide excellent service to all people
- Participated in team-building activities to enhance working relationships
- Hosted and facilitated over 100 testing and vaccination sites throughout 7 cities with non profits and other community events during pandemic.
- Developed and maintained relationships with community partners to build program scope.
- Targeted specific community groups with wellness and disease management information
- Created and distributed health-related education materials to improve program awareness
Hughes Behavior and Mental Health
Service Professional
02.2019 - 09.2021
Job overview
- Partner with case manager to establish, implement, and maintain goals, reports, records, behavioral support plans, and schedules
- Provides direct care to those with intellectual and developmental disabilities
- Performs personal care tasks, including assistance with basic personal hygiene and grooming, feeding, , medical monitoring, and health care related tasks
- Reminds and assists clients with self-administration of medications (with proper training).
- Assisted clients in finding various opportunities for success.
- Helped clients with I/DD services, ensuring high levels of satisfaction and loyalty.
- Worked with clients to maximize individual success.
Lash Group
Benefits Specialist
03.2018 - 05.2019
Job overview
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Checked employees' benefits enrollment for accuracy and inputted all data into (CRM).
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Researched and evaluated new benefits programs to select cost-effective providers and coverage levels.
- Processed enrollment paperwork and benefits forms.
- Answered questions about eligibility determinations and plan options.
Education
Central Piedmont Community CollegeCharlotte, NC
Associate of Science
University Overview
Skills
- Informational materials
- Report preparation
- Community-based resources
- Chronic illness understanding
- Healthy living plans
- Schedule Coordination
- Public outreach
- G-Suite
- Problem-Solving
- Organization and Time Management
- Interpersonal Communication
- Assignment management
- Medical assessment mastery
- Planning and Coordination
- Critical Thinking
- Decision-Making
- Health Care System
Certification
- Certified Community Health worker
- Notary
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Timeline
Community Health Worker
ConcertoCare
09.2022 - Current
Community Health Worker
Kepro
09.2021 - 09.2022
Service Professional
Hughes Behavior and Mental Health
02.2019 - 09.2021
Benefits Specialist
Lash Group
03.2018 - 05.2019
Central Piedmont Community College
Associate of Science