Autumn Pratt-Duffy
West Paducah,Ky.
Summary
Over 20+ years of customer service, thrives at fast-paced environment settings, multi-tasking, and interpersonal communication. Easily adapting to ever changing situations, flourishing at goal setting and finding creative ways to do things differently.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
The Farmhouse
Paducah, KY
10.2023 - Current
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Ensured compliance with all safety regulations throughout the store premises.
- Provided training to new employees on company policies and procedures.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Supervised cash handling processes to ensure accuracy of transactions.
- Answered customer questions and addressed problems and complaints in person and via phone.
Faith Center of Paducah
01.2018 - Current
- Assist children with activities and fun ways to help them learn about scripture
- Implementing safety at the same time having fun.
Bus Monitor
McCracken County Public Schools
Paducah, KY
09.2022 - 10.2023
- Assisted preschoolers in boarding and disembarking from buses.
- Aided in supervising and assisting preschool-aged children during travel
- Contributed to efficient route navigation for drivers.
Volunteer
MATT25
Paducah, KY
01.2018 - 11.2021
- Attended weekly meetings to discuss progress and future initiatives.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Helped with prep, set up, and breakdown of community and public events.
- Developed meaningful relationships with the targeted population of the non-profit.
Accounts Billing Service
01.2009 - 01.2016
- Played key role in assisting hospitals in retrieving payments for services rendered at their facilities
- Assisted patients in answering questions in regard to charges of services and with insurance billing.
Education
Bachelor of Arts - Christian Ministry
Carolina University
Winston-Salem, NC05-2022
Bachelor of Social Work - Social Work
Campbellsville University
Campbellsville, KYSkills
- Communication
- Multi-tasking
- Teamwork
- Attention to detail
- Computer Skills
- Customer Relations
Certification
- Biblical Sudies
Contact
270-564-4017, duffyx7@gmail.com, 7445 Cairo Rd., West Paducah, KY, 42086
Timeline
Assistant Store Manager
The Farmhouse
10.2023 - Current
Bus Monitor
McCracken County Public Schools
09.2022 - 10.2023
Volunteer
MATT25
01.2018 - 11.2021
Faith Center of Paducah
01.2018 - Current
Accounts Billing Service
01.2009 - 01.2016
Bachelor of Arts - Christian Ministry
Carolina University
Bachelor of Social Work - Social Work
Campbellsville University