Sarah Haugen
Vacaville,CA
Summary
Results-driven Assistant Store Manager with a strong history of boosting profitability at Peets Coffee And Tea. Proven expertise in strategic planning and customer service, along with a commitment to staff development and safety compliance, has led to enhanced service quality and operational efficiency.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Peets Coffee And Tea
Davis , CA
12.2023 - Current
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Devised methods to enhance store profitability through analysis of financial metrics.
- Conducted interviews for recruitment in the store.
- Managed and resolved complaints efficiently to maintain service quality.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Starbucks Shift Manager
The ROW Reno
Reno, NV
01.2023 - 10.2023
- Managed two Starbucks cafes across Reno’s The Row Casinos
- Placed inventory orders, maintained and organized stock for both Starbucks locations
- Helped employees accomplish tasks during peak periods.
- Adjusted food counts and pulled in accordance with the casino occupancy for optimal sales
- Held myself and our baristas to Starbucks standards and upheld the importance of customer interactions.
- Investigated customer complaints regarding beverage/food quality or availability promptly
- Communicated with other shift managers to facilitate continuum of customer service.
Quick Service Supervisor
The ROW Reno
Reno, NV
01.2022 - 01.2023
- Supervised five stores across The ROW, including two Starbucks, Sips, Eldorado Coffee CO, and Yogurt Beach
- Identified training needs among baristas and coached as needed.
- Placed stock orders as well as approved time clocks via Kronos
- Interacted with customers, managed complaints and enforced policy.
- Performed regular inspections of work areas to identify potential safety hazards.
Lead Barista
The ROW Reno, Starbucks
Reno, NV
07.2019 - 01.2022
- Trained new baristas, kept all baristas informed on constantly updating recipes, new merchandise, Starbucks policies, and seasonal promotions
- Interacted with customers and prepared food and beverage
- Ensured a positive customer experience.
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Ordered supplies, equipment and ingredients as needed.
Barista
The ROW Reno, Starbucks
Reno, NV
05.2018 - 07.2019
- Took customer orders, completed beverage and food orders and maintained a clean work line as well as store front
- Stocked and prepared ingredients for the following shift and interacted with the customer base.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Education
Bachelors of Science, Biology -
University of Nevada, Reno
12.2021
Skills
- Customer Service
- Active Listening
- Computer Skills
- Safety Compliance
- Time Management
- Strategic Planning
- Attention to Detail
- Written Communication
- Verbal Communication
- Team Leadership
- Communication
- Staff Development
- Schedule Oversight
Timeline
Assistant Store Manager
Peets Coffee And Tea
12.2023 - Current
Starbucks Shift Manager
The ROW Reno
01.2023 - 10.2023
Quick Service Supervisor
The ROW Reno
01.2022 - 01.2023
Lead Barista
The ROW Reno, Starbucks
07.2019 - 01.2022
Barista
The ROW Reno, Starbucks
05.2018 - 07.2019
Bachelors of Science, Biology -
University of Nevada, Reno
References
References available upon request.
References
References available upon request.
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