Autumn Quill
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service/Fulfillment Expert
Target Corporation
08.2013 - Current
- Handles multiple responsibilities simultaneously while providing exceptional customer service
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Eight plus years experience
- Reliable, friendly, and outgoing person who learns and master new concepts and skills quickly
- Answered customers' questions and addressed problems and complaints in person and via telephone
- Complete Customer returns, answer phones, maintain an accurate money drawer, maintain a tidy/neat work area
- Contacted customers for online orders, product restock
- Key Holder for Fulfillment Team
- Pick and place online orders into hold space for pickup within timely manner
Direct Support Professional
Liberty ARC
07.2019 - 12.2019
- Assist individuals with developmental disabilities to promote healthy living
- Assist with daily activities such as toileting, hygiene, bed making, eating, etc
- Provide support for emotional well being and a healthy mental state
- Bring residents to Doctor appointments
- Go on outings to promote individuality and friendships
- Operate hoyer lift if needed and pass accurate medications
- Complete bed safety checks
- Log daily information such as vitals into Therap
- Schedule upcoming appointments for residents.
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
Education
Bachelor of Psychology - Forensic Psychology
Southern New Hampshire University
Manchester, NH12.2022
Associate of Arts - Psychology
Fulton- Montgomery Community College
Johnstown, NY05.2016
Certificate - Medical Assisting
Hamilton-Fulton-Montgomery BOCES Career And Technical Center
Johnstown, NY06.2014
Advanced State Regents Diploma -
Fonda Fultonville Central School
Fonda, NY06.2014
Skills
- Understanding Customer Needs
- POS Systems and Ordering Platforms
- Data Entry and Maintenance
- Training Junior Team Members
- Issue and Complaint Resolution
- Needs Assessment
- Customer Data Confidentiality
- Government Regulations
- Team-Oriented and Cooperative
- Billing Adjustments and Refunds
Certification
American Heart First Aid/BLS
Certified Medication Aid
SCIP-R Certified
Timeline
Direct Support Professional
Liberty ARC
07.2019 - 12.2019
Customer Service/Fulfillment Expert
Target Corporation
08.2013 - Current
Bachelor of Psychology - Forensic Psychology
Southern New Hampshire University
Associate of Arts - Psychology
Fulton- Montgomery Community College
Certificate - Medical Assisting
Hamilton-Fulton-Montgomery BOCES Career And Technical Center
Advanced State Regents Diploma -
Fonda Fultonville Central School
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