Summary
Overview
Work History
Education
Skills
Timeline
Generic

Autumn Rodriguez

Whittier,CA

Summary

Dynamic Guest Relations Hostess at The Walt Disney Company, adept at enhancing guest satisfaction through strong empathy and exceptional communication. Proactively addressed concerns, contributing to a welcoming atmosphere that boosted repeat business. Skilled in problem-solving and time management, ensuring seamless operations and memorable experiences for diverse guests.

Overview

25
25
years of professional experience

Work History

Guest Relations Hostess

The Walt Disney Company
06.2018 - Current
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Served as a knowledgeable resource for local activities, attractions, dining options, maximizing guests'' enjoyment of their stay in the area.
  • Maintained a welcoming atmosphere with attentive service, positively impacting repeat business.
  • Collaborated with team members to ensure smooth operations and exceptional guest services.
  • Anticipated guests'' needs proactively by closely observing verbal cues and body language, ensuring timely assistance when needed.
  • Contributed to a positive work environment through effective communication and collaboration among staff members.

Host, Receptionist, Cashier

The Walt Disney Company
11.2000 - 06.2018
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Contributed to team success through effective communication and cooperation with coworkers and management.

Education

Associate of Science - Physical Therapy

Cerritos College
Norwalk, CA
05-2018

Kinesiology

California State University, Fullerton
Fullerton, CA
06-2005

Skills

  • Strong empathy
  • Cross-cultural sensitivity
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Guest satisfaction focus
  • Exceptional communication

Timeline

Guest Relations Hostess

The Walt Disney Company
06.2018 - Current

Host, Receptionist, Cashier

The Walt Disney Company
11.2000 - 06.2018

Associate of Science - Physical Therapy

Cerritos College

Kinesiology

California State University, Fullerton

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