Hi, I’m
Nahomy Mendoza Roque
Orlando,FL
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
6
years of professional experience
2
Languages
Work History
Walt Disney World Company
Guest Relations Hostess
01.2023 - Current
Job overview
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Managed high-pressure situations for improved customer experiences
- Proficiency in Cast Apps, SNAPP, Lilo, MAGIC, and other software platforms within a Windows environment
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Walt Disney World Company
Disney College Program Intern
08.2022 - 01.2023
Job overview
- Enhanced guest experiences by providing exceptional customer service and maintaining a positive attitude.
- Resolved guest concerns or complaints professionally and expediently, upholding Disney''s commitment to excellent service standards.
- Remained flexible with scheduling demands, accommodating changes as needed during peak periods or special events.
- Exhibited strong communication skills when interacting with diverse audiences including guests from various cultural backgrounds or age groups.
Don Pepe’s Bar And Grill Restaurant
Waitress/ Hostess/ Bartender
09.2018 - 07.2022
Job overview
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
Stop Abuse For Everyone Non-Profit Organization
Public Relations Intern
01.2022 - 05.2022
Job overview
- Conducted thorough research on industry trends to inform communication strategies and improve messaging effectiveness.
- Monitored relevant news stories daily, keeping team informed about industry developments and competitive landscape insights.
- Increased awareness of company services and products with implementation of PR strategies.
- Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
Faith In The Valley
Event Planning Intern
01.2022 - 05.2022
Job overview
- Assisted in creating promotional materials that effectively communicated event details and attracted target audiences.
- Created promotional materials for upcoming events, such as flyers, posters, and digital content.
- Learned basic functions of operational positions involved in running successful events.
- Helped develop and manage virtual events for small meetings to large-scale productions.
Education
California State University - BakersfieldBakersfield, CA
Bachelor of Arts from Communications- Public Relations
05.2022
California State University - BakersfieldBakersfield, CA
Bachelor of Arts from Religious Studies
05.2022
University Overview
- 3.7 GPA
- Dean's List 2018-2022
- Graduated with Lambda Pi Eta Honors
- Awarded 2020 "Mariposa con Proposito" Community Recognition Award
- Member of CSUB Common Grounds Club
- Social Media Manager for CSUB Common Grounds Club
- Member of Public Relations Student Society of America (PRSSA)
- Member of CSUB Native American Indigenous Club
- Shafter High School M.E.Ch.A volunteer 2014-2022
- Disney World- Hurricane Ian Ride Out Crew volunteer 2022
- Give Kids the World Volunteer 2024
- Current Member of Diversity and Inclusion Committee
Skills
- Dispute Mediation
- Cross-cultural sensitivity
- Strong empathy
- Meeting Organization
- Hospitality software expertise
- Analytical Thinking
- Teamwork and Collaboration
- Adaptability and Flexibility
- Relationship Building
- Multitasking Abilities
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Soccer
Photography
Social Media
Video/photo editing
Reading
Writing/ journaling
Timeline
Guest Relations Hostess
Walt Disney World Company
01.2023 - Current
Disney College Program Intern
Walt Disney World Company
08.2022 - 01.2023
Public Relations Intern
Stop Abuse For Everyone Non-Profit Organization
01.2022 - 05.2022
Event Planning Intern
Faith In The Valley
01.2022 - 05.2022
Waitress/ Hostess/ Bartender
Don Pepe’s Bar And Grill Restaurant
09.2018 - 07.2022
California State University - Bakersfield
Bachelor of Arts from Communications- Public Relations
California State University - Bakersfield
Bachelor of Arts from Religious Studies
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