Autumn Schraner
Liberty Lake,WA
Summary
I'm a dynamic and proactive professional with extensive hands-on experience in training and customer service. I excel at overcoming challenges and have a natural talent for problem-solving. In my previous roles, I'm known for my adaptability, creativity, and results-focused mindset. I am passionate about making meaningful contributions to organizational success.
My strong analytical, communication, and teamwork skills allow me to adapt quickly to new environments and thrive in diverse settings. I'm eager to support team objectives and continuously improve my professional abilities. I bring a positive attitude and a commitment to ongoing growth and learning.
Overview
12
12
years of professional experience
Work History
Senior Training Specialist
Liberty Mutual
12.2014 - 12.2024
- Championed a culture of diversity and inclusion within the organization, fostering employee engagement and satisfaction.
- Excelled at managing classrooms and delivering training effectively.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Managed curriculum development by researching, selecting, and adapting training materials and resources to address specific learning needs.
- Collaborated on creating training programs and other content using adult learning principles along with instructional design partners.
- Built strong relationships with internal partners to understand their learning needs and promote continuous improvement in learning initiatives.
- Used learning management systems to monitor training completion and employee progress, emphasizing blended learning approaches.
- Assessed training effectiveness through feedback analysis and performance evaluations, ensuring ongoing alignment with business goals.
- Focused on evaluation and improvement strategies to measure learning and performance, review feedback, and recommend program enhancements.
Commemercial Service Representative
Liberty Mutual
10.2012 - 12.2014
- Ensured clarity in policy information for clients, enhancing understanding of coverage options.
- Maintained processing accuracy and compliance with established company standards.
- Enhanced client interactions by developing strong product knowledge for effective benefit communication.
- Consistently upheld productivity and quality standards across all tasks.
- Leveraged product knowledge to provide insights on upsell opportunities during client engagements.
- Cultivated positive team morale by fostering an inclusive culture that values diversity and collaboration.
Education
Adjusters License - Insurance
State of Florida
High School Diploma - Insurance
State of Washington
Skills
- Analytical problem-solving
- Efficient time management
- Detail-oriented approach
- Active listening and communication skills
- Organizational proficiency in documentation
- Coaching and mentoring practices
- Evaluation of training effectiveness
- Facilitation expertise
- Proficient in learning management systems
- Application of adult learning principles
- Conducting needs assessments for training programs
- Customer service training methodologies
Timeline
Senior Training Specialist
Liberty Mutual
12.2014 - 12.2024
Commemercial Service Representative
Liberty Mutual
10.2012 - 12.2014
Adjusters License - Insurance
State of Florida
High School Diploma - Insurance
State of Washington
Similar Profiles
Tina WhitmerTina Whitmer
Customer Service Representative at Liberty MutualCustomer Service Representative at Liberty Mutual
Kim VadinoKim Vadino
Senior Claims Resolution Specialist at Liberty Mutual InsuranceSenior Claims Resolution Specialist at Liberty Mutual Insurance
Hanyong HeHanyong He
Software Developer / Salesforce Engineer at LIBERTY MUTUAL INSURANCE COMPANYSoftware Developer / Salesforce Engineer at LIBERTY MUTUAL INSURANCE COMPANY
Jacob StiffJacob Stiff
Property Claims Resolution Specialist III at Liberty MutualProperty Claims Resolution Specialist III at Liberty Mutual
Timothy CrowleyTimothy Crowley
CDL A OTR Driver at Swift TransportationCDL A OTR Driver at Swift Transportation