Autumn Simon
Tobacco Wood Brewing Company
Oxford,NC
11
years of professional experience
Results-driven professional with extensive experience in bar management and training staff. Known for implementing workflow improvements, fostering teamwork, and enhancing customer satisfaction through exceptional service and mentorship.
Work History
Bartender Shift Manager
2 Years 9 Months- Supervised daily bar operations, ensuring efficient service and adherence to company standards.
- Trained and mentored staff on beverage preparation, customer service, and safety protocols.
- Developed cocktail menus based on seasonal ingredients and customer preferences.
- Managed inventory levels and ordered supplies to maintain optimal stock for operations.
- Implemented workflow improvements that enhanced speed of service during peak hours.
- Conducted regular staff evaluations, providing feedback for professional growth and development.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
Insurance Agent
7 Years 2 Months- Advised clients on insurance options, tailoring solutions to individual needs and preferences.
- Developed strong client relationships, leading to increased customer satisfaction and retention rates.
- Conducted thorough policy reviews, ensuring compliance with regulations and industry standards.
- Streamlined claims processing by implementing efficient workflows and enhancing communication with stakeholders.
- Mentored junior agents, providing training on product knowledge and effective sales techniques.
- Led initiatives to improve operational efficiency, resulting in reduced processing times for policy issuance.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Led team to enhance customer service protocols, improving overall satisfaction ratings.
- Trained and mentored new staff on effective communication and problem-solving techniques.
- Took payments and managed/ closed money drawer.
Bartender
2 Years 5 Months- Crafted and served a diverse range of beverages to enhance customer experience.
- Trained new staff on beverage preparation techniques and customer service standards.
- Implemented efficient workflow processes to improve service speed during peak hours.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Maintained cleanliness and organization of bar area in compliance with health regulations.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Kennel Staff Assistant
2 Years 3 Months- Monitored animal health and well-being, reporting any concerns to veterinary staff promptly.
- Assisted veterinarians with animal care and treatment, ensuring adherence to hospital protocols.
- Maintained cleanliness of kennel areas, following hygiene standards to promote a safe environment.
- Provided companionship and basic training for animals, enhancing their socialization skills.
- Used problem-solving skills to care for difficult clients and customers.
- Organized supplies and equipment efficiently, streamlining operational workflows within the facility.
- Facilitated communication between pet owners and veterinary staff, improving client satisfaction and service delivery.
- Supported new staff orientation by sharing knowledge of procedures and best practices in animal care.
Education
High School Diploma
Skills
Beverage inventory
Stock management
Health code compliance
Alcohol regulations
POS system operation
Upselling strategies
Payment processing
Cash and credit transactions
Customer service
Hospitality expertise
Service-oriented mindset
Highly reliable
Food running
Timeline
Bartender Shift Manager
Tobacco Wood Brewing Company
11.2023 - CurrentRead More
Bartender
Buds Tavern
06.2021 - 11.2023Read More
Insurance Agent
Youngsville Carolina Insurance Agency
04.2018 - 06.2025Read More
Kennel Staff Assistant
Heartwood Animal Hospital
05.2015 - 08.2017Read More
Franklinton High School
High School Diploma
Read More