Autumn Slye
CORNING,CA
Summary
Dynamic manager with a proven track record at Dutch Bros, excelling in customer service and team leadership. Enhanced customer satisfaction by resolving disputes and ensuring high-quality service. Skilled in time management and decision-making, consistently achieving goals within deadlines. Proficient in First Aid and CPR, ensuring safety and compliance in all environments.
Overview
5
5
years of professional experience
Work History
Manager
Dutch Bros
03.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Pool Manager
City Of Corning
03.2022 - 08.2022
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Ensured compliance with health regulations through regular water testing and documentation procedures.
- Oversaw and managed lifeguard staff by monitoring attendance and performance.
- Increased customer satisfaction with timely resolution of issues and proactive communication.
Lifeguard
City Of Corning
05.2021 - 08.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Barista
Dutch Bros
06.2020 - 03.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Business Management
California State University, Chico
Chico, CA12-2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Pool Manager
City Of Corning
03.2022 - 08.2022
Lifeguard
City Of Corning
05.2021 - 08.2021
Manager
Dutch Bros
03.2021 - Current
Barista
Dutch Bros
06.2020 - 03.2021
Business Management
California State University, Chico