Autumn Smith
Eugene,OR
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons. Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
7
7
years of professional experience
Work History
Server
Chilis's Bar and Grill
10.2019 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Experienced in bartending and bar-back.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Lifeguard
Sunsplash Golfland
05.2018 - 08.2018
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Education
Associate of Applied Science - Nursing
Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZSkills
- Guest engagement
- Cash handling
- Exceptional customer service
- Strong work ethic
- Customer service
- Dining area maintenance
- Beverage preparation
- Task prioritization
- Food sales and promotion
- Food safety
- Upselling techniques
- Point of sale (POS) system operations
Timeline
Server
Chilis's Bar and Grill
10.2019 - 12.2024
Lifeguard
Sunsplash Golfland
05.2018 - 08.2018
Associate of Applied Science - Nursing
Maricopa Community Colleges, Chandler-Gilbert Community College