Autumn Smith
Hilton Grand Vacations Club
Omaha,AR
1
Certification
1
year of professional experience
I am a hospitable employee with experience in front desk operations. I'm known for strong communication and relationship-building skills, effectively resolving guest complaints and coordinating with team members to ensure exceptional service up to HGV standards.
Work History
Front Desk Agent
1 Year 6 Months- Engaged with guests at arrival, ensuring a friendly environment and reinforcing brand hospitality standards.
- Implemented effective processes for managing guest check-in and check-out, significantly reducing wait times.
- Curated and presented essential information on local attractions and services, enabling guests to plan their stay efficiently.
- Managed comprehensive documentation of guest details, payment transactions, and reservation data to enhance operational efficiency.
- Investigated and resolved guest complaints promptly, contributing to improved feedback and increased return rates.
- Coordinated and processed reservations for guests, utilizing phone, in-person interactions, and computer systems to maintain efficient service.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Collaborated with housekeeping to ensure room readiness for incoming guests, maintaining high standards of cleanliness.
Education
High School Diploma
Skills
Hospitality services
Reservations
Registration
Active listening
Document management
Tourism knowledge
Guest amenities
Office management
Problem-solving skills
Oral and written communications
Listening skills
Guest services
Relationship building
Staff training
Mail and packages
Certification
- CPR certified (up to 2 years)
Interests
Crafting and DIY Projects
Volunteering
working with children
hospitality
self-improvement
helping others
Timeline
Front Desk Agent
Hilton Grand Vacations Club
03.2025 - CurrentRead More
Orange High
High School Diploma
Read More