Autumn Staley
Whiskers & Special Events | The Homestead Resort
East Lansing,MI
4
years of professional experience
Dedicated college student pursuing a Marketing degree with three years of experience in hospitality and customer service. Delivered exceptional service by managing guest relations, handling reservations, and processing payments in fast-paced environments. Seeking a Front Desk Agent role to gain stronger communication skills and contribute to a positive guest experience.
Work History
Server
3 Months- Provided exceptional service in upscale fine dining environment, enhancing guest satisfaction.
- Managed restaurant reservations and facilitated seating arrangements, optimizing dining flow.
- Cultivated positive relationships with guests, contributing to memorable dining experiences.
- Resolve guest concerns professionally while maintaining a welcoming atmosphere.
- Process cash and credit card payments accurately.
Bartender & Event Server
3 Months- Bartend and serve guests at weddings, family reunions, conferences, memorials, and resort events.
- Set up and broke down banquet spaces, ensuring seamless event operations.
- Handled high-volume guest service, maintaining professionalism and attention to detail to enhance guest experience.
- Processed guest payments and communicated with event coordinators and team members to facilitate efficient service.
Marina Attendant
2 Years 5 Months- Greeted customers and provided exceptional service to boaters and visitors.
- Answered phones and assisted customers with questions and marina services.
- Scheduled reservations and checked guests in for marina accommodations and services.
- Processed cash and credit card transactions accurately.
- Assisted customers with docking, fueling, and general marina operations while maintaining a safe and organized environment.
- Ensured safety protocols were followed in daily operations and customer interactions.
Education
Associate of Applied Business - Business/Marketing
In Progress
Skills
Guest Services & Hospitality
Reservation Management
Customer Service
Cash handling
Conflict Resolution
Multitasking
Organizational skills
Time Management
Teamwork
Phone Etiquette
Point of Sale Systems
Timeline
Server
Nonna’s Italian Restaurant | The Homestead Resort
05.2026 - CurrentRead More
Bartender & Event Server
Whiskers & Special Events | The Homestead Resort
05.2026 - CurrentRead More
Marina Attendant
On the Narrows Marina
04.2022 - 09.2024Read More
Lansing Community College
Associate of Applied Business from Business/Marketing
Read More