Summary
Overview
Work History
Education
Skills
Timeline
Generic

Autumn Swafford

Seminole,FL

Summary

Skilled hospitality professional with hands-on experience supporting property management operations in fast-paced, guest-focused environments. Adept at delivering exceptional customer service, handling daily administrative and operational tasks, and assisting with facility oversight to ensure smooth and efficient property performance. Known for strong interpersonal skills and a proactive approach to maintaining both guest satisfaction and property standards. Experienced in routine and preventive maintenance, with a detail-oriented approach that supports daily operations and long-term property care.

Overview

14
14
years of professional experience

Work History

Front Desk Agent

Provident Management Corporation
Treasure Island, FL
01.2024 - Current
  • Managed front desk operations for a 156-suite beachfront property including 3 penthouses.
  • Handled cash and credit transactions, balanced city ledgers, and generated daily financial reports.
  • Collaborated with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
  • Compiled reports on occupancy, revenue, and guest feedback to support management decisions.
  • Managed maintenance requests and scheduled repairs for residential properties.

Head Hostess

Conch Republic Grill
Redington Beach, FL
10.2015 - 11.2023
  • Managed high-volume seating arrangements and waitlist for a fast-paced waterfront restaurant.
  • Delivered exceptional customer service by resolving complaints and managing seating promptly.
  • Trained and mentored new hosts/hostesses in service protocols and guest engagement.
  • Assisted in implementing new reservation systems for improved efficiency.

Cashier Team Lead

Holiday Deli & Ham
Memphis, TN
01.2012 - 01.2015
  • Supervised front-end staff during management breaks, ensuring seamless operations.
  • Trained new cashiers in POS usage, customer service techniques, and company procedures.

Education

Some College (No Degree) -

University of Memphis
Memphis, TN

Associate of Arts -

St. Petersburg College
Seminole, FL

Skills

  • Customer relationship management
  • Problem-solving skills
  • Service dispatching
  • Administrative support
  • Property accountability
  • Maintenance coordination

Timeline

Front Desk Agent

Provident Management Corporation
01.2024 - Current

Head Hostess

Conch Republic Grill
10.2015 - 11.2023

Cashier Team Lead

Holiday Deli & Ham
01.2012 - 01.2015

Some College (No Degree) -

University of Memphis

Associate of Arts -

St. Petersburg College

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