Makayla Malone
Seminole,FL
Summary
Results-driven criminal justice professional with history of effectively managing caseloads and fostering positive behavioral changes. Strong focus on team collaboration and adaptability, ensuring reliable support for colleagues and clients. Skilled in conflict resolution, case management, and maintaining compliance with legal standards. Known for strong interpersonal skills and firm commitment to ethical practices.
Overview
8
8
years of professional experience
Work History
Office Manager
3:16 Speed
12.2023 - 05.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Customer Success Manager
RepairPal
03.2023 - 12.2023
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Delivered exceptional user experiences by consistently exceeding customer expectations in problem-solving efforts.
Probation Parole Officer
North Carolina Dept Of Public Safety
07.2021 - 03.2023
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
- Served as court liaison by attending court hearings and presenting reports and recommendations.
- Collaborated with institutional staff, area law enforcement, mental health boards, county attorneys and treatment providers.
- Performed routine home inspections and drug tests for offenders on parole.
- Arranged substance abuse rehabilitation for offenders.
Correctional Officer
North Carolina Dept Of Public Safety
02.2021 - 07.2021
- Made rounds at specified intervals and conducted head counts and roll calls.
- Completed intake paperwork, fingerprints and searches.
- Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Built solid relationships with staff and residents to keep institution safe and secure.
Store Manager
4x4 & Outdoors
02.2020 - 02.2021
- Rotated merchandise and displays to feature new products and promotions.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Created work schedules according to sales volume and number of employees.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Correctional Officer 1
North Carolina Department Of Public Safety
04.2019 - 02.2020
Service Advisor
Everett Chevrolet
01.2019 - 04.2019
- Suggested add-on services that would be helpful to customers and improve bottom line
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Responded to customer requests for products, services and company information
- Supervised monetary transactions and changes while coordinating logistics to verify service dates
- Set up repair appointments with technicians to meet customer needs and resolve key concerns
Service Advisor
Rick Hill Imports
06.2018 - 01.2019
- Handled customer issues with confidence, using intellect to provide effective resolution
- Suggested add-on services that would be helpful to customers and improve bottom line
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Trained new personnel regarding company operations, policies and services
Guest Service Representative
Hendrick Auto Mall Concord Mills
09.2017 - 06.2018
- Answered average of 40 calls per day by addressing customer inquiries, solving problems and providing new product information
- Communicated with vendors regarding back order availability, future inventory and special orders
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems
- Maintained cleanliness and presentation of stock room and production floor
- Directed calls to appropriate individuals and departments
- Created and maintained an organized database to develop promotional sales
Education
Bachelor of Science - Criminal Justice and Crimonology
East Tennessee State University
Johnson City, TN05.2017
Skills
- Strong written and verbal communication skills
- Team leadership
- Self-motivated
- Courtroom testimony
- Offender supervision
- Daily Progress Reports
- Staff Training
- Automotive Mechanics
- De-escalation techniques
- Crisis management
- First aid and CPR
- Emergency response
Accomplishments
- Numerous promotions within employers.
- Managed large caseload of over 50 adult offenders, including sexual offenders.
- Instituted alternative programs for repeat offenders such as drug and mental health treatment court.
- Routinely supervised more than 300 detainee inmates.
Timeline
Office Manager
3:16 Speed
12.2023 - 05.2025
Customer Success Manager
RepairPal
03.2023 - 12.2023
Probation Parole Officer
North Carolina Dept Of Public Safety
07.2021 - 03.2023
Correctional Officer
North Carolina Dept Of Public Safety
02.2021 - 07.2021
Store Manager
4x4 & Outdoors
02.2020 - 02.2021
Correctional Officer 1
North Carolina Department Of Public Safety
04.2019 - 02.2020
Service Advisor
Everett Chevrolet
01.2019 - 04.2019
Service Advisor
Rick Hill Imports
06.2018 - 01.2019
Guest Service Representative
Hendrick Auto Mall Concord Mills
09.2017 - 06.2018
Bachelor of Science - Criminal Justice and Crimonology
East Tennessee State University
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