Kimberly Gonzales
Mesa,Az
Summary
Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
19
19
years of professional experience
Work History
Office Manager
Paradise Windows LLC
08.2018 - Current
- Email correspondence- send and receive and assist customers, employees, managers and vendors daily.
- Accounts Payable/Receivable
- Check in deliveries of products that are delivered
- Take care of all payments from customers
- Order supplies
- Employee expenses
- Job Cost all jobs
- Reconcile expense bank account
- Pay all monthly utilities
- All Hr Matters
- Took care of all IT issues
- Highlights
- Accounts payable/receivable, created invoices for payments, filled out timesheets for employees in Quick Books and ADP. Processed payroll, printed checks, input credit card transactions. Answered phones, email correspondence, worked closely with the owner of the company. Set up contracts in Quick Books, used Microsoft office, word and excel. Created spreadsheets, ran reports out of Quick Books. Did background checks on new employees using E-Verify. Distributed mail, deposited checks into bank online. Talked to customers and set up appointments for estimators. Other general office duties include typing, word processing, data entry and filing.
Office Manager
Landscaping, Inc.
Casa Grande, AZ
04.2018 - 04.2019
- Ran the front office for busy landscaping company
Lead Dispatcher
Pinnacle Communications
Phoenix, AZ
11.2007 - 02.2012
- Answered busy phones for Cox Communications. Dealt with customers on a day to day basis and resolved issues. Closed out work orders and modified orders. Data entry. Typing, multi tasking. Changes were made on a daily basis on how work orders were to be closed out.
- Highlights
- Communicated effectively with technicians and office staff
- Communicated with other contractors and COX Communications in house staff as well.
- Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.
- Ensure customer service to technicians and Cox customers
- Trained new employees on policies and procedures and all office equipment.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
VIP Services Specialist
Pechanga Resort and Casino
Temecula, CA
02.2007 - 09.2007
- Assisted VIP guests with reservations and events.
- Highlights
- Answered calls and assisted VIP guests with rooms, food and other accommodations
- Registered guests for VIP events, greeted guests. Input reservations in various software systems
- Issued casino rates and comps for qualified guests
- Assisted supervisors and manager with day to day operations
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Education
High School Diploma -
Chaffey High School
Ontario, CASkills
- Meticulous attention to detail
- Time management
- Professional and mature
- Strong problem solver
- Dedicated team player
- Self-starter
- Employee training and development
- Telephone Skills
- Filing
- Strong interpersonal skills
- Understands grammar
- Microsoft Office proficiency
- Excel spreadsheets
- Self-directed
- Microsoft Outlook, word, excel
- Type 65 wpm
- Data Entry
- Computer proficiency
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Document management
- Clerical support
- Account reconciliation
- Relationship building
- Mail handling
- Scheduling
- Scheduling coordination
- Inventory control
- Human resources
- Expense reporting
- Business administration
- Policy and procedure modification
- Vendor engagement
- Teamwork
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Active listening
- Effective communication
- Verbal and written communication
- Customer service management
- Phone and email etiquette
Timeline
Office Manager
Paradise Windows LLC
08.2018 - Current
Office Manager
Landscaping, Inc.
04.2018 - 04.2019
Lead Dispatcher
Pinnacle Communications
11.2007 - 02.2012
VIP Services Specialist
Pechanga Resort and Casino
02.2007 - 09.2007
High School Diploma -
Chaffey High School