Autumn Tostenson
Castle Rock,CO
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Shift Manager
Diary Queen
05.2020 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Babysitter
Various Friends And Family
10.2016 - Current
- Played games, worked on puzzles, and read books to young children.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Communicated with parents regarding children's progress and development, raising any issues.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
Education
Psychology
University of Colorado
High School Diploma -
Douglas County High School
Castle Rock, CO05.2023
Skills
- Empathetic
- Calm in Stressful Situations
- Critical Thinking
- Decision-Making
- Active Listening
- Patience
- Open-mindedness
- Supportive
- Organized
- Communicating
- Teamwork
Timeline
Shift Manager
Diary Queen
05.2020 - Current
Babysitter
Various Friends And Family
10.2016 - Current
Psychology
University of Colorado
High School Diploma -
Douglas County High School