Molly Ragusa
Las Vegas,NV
Summary
A trustworthy and friendly individual with six years of customer service experience, always willing to grow and learn new things. Motivated to providing the highest level of service towards customers and maintain a positive work environment for other staff members. Knowledgeable in drink safety and sanitation protocols.
Overview
6
6
years of professional experience
Work History
Bartender/Shift Manager
Minus 5 Ice Bar
03.2021 - Current
- Maintain excellent customer service in a high volume setting.
- Perform opening and closing duties, set up for incoming shift, prepare cash drawers, and take inventory.
- Run day to day operations, ensuring staff meets company standards.
- Successfully resolve customer complaints, demonstrating strong conflict resolution skills and commitment to customer satisfaction.
- Adhere to state laws regarding alcoholic beverage services and customer regulations.
Wellness Concierge
Trufusion
12.2019 - 04.2021
- Provided customer service by guiding guests through the studio and selling memberships.
- Maintained a clean and inviting environment within the wellness center, ensuring optimal comfort for all guests.
- Resolved conflicts effectively within the team or between guests, while maintaining a positive atmosphere at all times.
Barista
Starbucks
12.2017 - 12.2019
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction.
- Increased repeat customer business by providing excellent service.
Education
High School Diploma -
Liberty High School
Henderson, NV06.2017
Skills
- Team Management and Leadership
- Function in a Fast-Paced Environment
- Effective Communication
- Customer Service
- Adaptability
- Empathetic
Timeline
Bartender/Shift Manager
Minus 5 Ice Bar
03.2021 - Current
Wellness Concierge
Trufusion
12.2019 - 04.2021
Barista
Starbucks
12.2017 - 12.2019
High School Diploma -
Liberty High School
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