Autumn Walters
Troy,IL
Summary
Detail-driven graduate with a Bachelors Degree in Criminal Justice. Passion for Criminal Justice, with a commitment to making a positive impact on society. High proficiency in computer programs such as excel and word, office tools, organizational and communication skills.
Overview
7
7
years of professional experience
Work History
Waitress
The Peel
07.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Waitress
The Hill
06.2021 - 07.2024
- Demonstrated excellent customer service skills while working in a fast-paced environment
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions
- Managed multiple tasks simultaneously while maintaining high quality standards of service
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience
- Processed accurate cash and credit card transactions
- Assisted customers with menu selections and answered questions regarding food items and beverages
Cashier/Customer Service
Walmart
08.2019 - 06.2021
- Assist customers in the in-store checkout process
- Ringing up sales, bagging items, collecting payment, and giving back correct change
- Operated cash register and accurately processed payments, returns, and exchanges
- Developed strong customer service skills by providing efficient and accurate service
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Accurately processed customer payments using cash, credit cards, and checks
Resident Care Assistant
Faith Countryside Homes
01.2018 - 08.2019
- Assist clients with personal care tasks such as giving medicine, cleaning, serving food, dressing, and paperwork
- Developed strong relationships with residents, families and staff members
- Provided compassionate care to elderly residents, ensuring their safety and comfort
- Maintained accurate records of resident activities and changes in condition
- Observed patient's responses, reactions, and changes to medications
Education
High School Diploma -
Highland High School
Highland, ILBachelor's Degree - Criminal Justice
Missouri State University
Springfield, MO05.2024
Skills
- Customer Service
- Criminal justice education
- Organizational Skills
- Strong multitasking
- Team collaboration
- Time Management
- Adaptability and Flexibility
- Professionalism
PERSONAL INFORMATION
Willing To Relocate: Anywhere
Awards
Deans List, High Honor Roll
Timeline
Waitress
The Peel
07.2024 - Current
Waitress
The Hill
06.2021 - 07.2024
Cashier/Customer Service
Walmart
08.2019 - 06.2021
Resident Care Assistant
Faith Countryside Homes
01.2018 - 08.2019
High School Diploma -
Highland High School
Bachelor's Degree - Criminal Justice
Missouri State University
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