Autumn Willis
Summary
Certified Clinical Medical Assistant (CCMA) with extensive hands-on experience in urgent and express care settings, demonstrating a strong ability to deliver compassionate and efficient patient care. Proficient in patient intake, vital signs, injections, phlebotomy, wound care, and medication administration while adeptly supporting healthcare providers during procedures and maintaining precise EMR documentation. A solid foundation in customer service and teamwork complements strong communication skills, fostering positive interactions with patients and colleagues.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant
Express Care
Dundalk, MD
08.2025 - Current
- Record and monitor vital signs; document findings accurately in EMR
- Collect, prepare, and process laboratory specimens
- Assist physicians with in-office procedures and examinations
- Provide wound care and patient education
- Support efficient clinic flow in a high-volume urgent care setting
Medical Assistant Externship
Concentra Urgent Care
Rosedale, MD
04.2025 - 05.2025
- Prepared patients for physical exams and performed audiograms
- Maintained exam rooms by cleaning, sterilizing instruments, and stocking supplies
- Managed front office duties including patient check-in/out, authorizations, phone support, and employer documentation for 60+ patients daily
Shift Lead
Crumbl Cookies
03.2023 - 01.2025
- Supervised staff and ensured smooth daily operations
- Completed end-of-shift reports and resolved operational issues
- Trained new employees and supported team performance
- Addressed customer concerns professionally
Education
Medical Assistant Program -
Fortis Institute Towson
06.2025
High School Diploma - undefined
Paul Laurence Dunbar High School
Baltimore, Maryland06.2023
Skills
- Patient Triage
- Vital Signs & Patient Monitoring
- Injections & Vaccinations
- Phlebotomy & Specimen Collection
- Medication Administration & Dispensing Prescriptions
- Wound Care
- EMR/EHR Documentation
- Instrument & Surgical Sterilization
- CPR/BLS Certified
- Strong Communication & Patient Education
- Customer service
- Patient flow management
Certification
- CCMA - Certified Clinical Medical Assistant
- First Aid/CPR Certified
Timeline
Medical Assistant
Express Care
08.2025 - Current
Medical Assistant Externship
Concentra Urgent Care
04.2025 - 05.2025
Shift Lead
Crumbl Cookies
03.2023 - 01.2025
High School Diploma - undefined
Paul Laurence Dunbar High School
Medical Assistant Program -
Fortis Institute Towson