Autumn Maroney
Baltimore,MD
Summary
People oriented individual with attention to detail and passion for continued learning. Skilled customer service professional with more than 8 years of experience. Specialties include communicating with clients and peers, leading teams and improving business outcomes. Confident in the ability to enhance success at all levels of an organization.
Overview
7
7
years of professional experience
Work History
Bartender
Costas Inn
Dundalk, MD
07.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Brand Ambassador
Chesapeake Beverage Company
Baltimore
02.2023 - Current
- Compiles documentation to reflects trends in customer preferences, questions, and concerns
- Coordinates training for new employees to ensure a seamless onboarding experience
- Hosts promotional events, maintaining positive brand image and partnership with vendors
- Partners with peers and team leads to develop new plans for expanding the brand presence
- Provides education to customers regarding products, ingredients, and sourcing.
Associate
Amazon
Baltimore
05.2021 - 02.2023
- Actively pursued new learning opportunities to expand scope of responsibilities
- Acted as shift team-lead, coordinating work for individuals during scheduled shifts
- Maintained and enforced cleanliness of work areas to minimize safety risks
- Successfully trained new employees on day-to-day assignments, expectations, and how to prioritize fulfillment items.
Front Office Manager
All Around Land Maintenance
Granite Bay, CA
10.2017 - 05.2021
- Communicated clearly and in detail to provide accurate information to contacts, clients, and team members
- Consistently provided timely response to inquiries regarding pricing, services, and scheduling
- Diligently reviewed calendars for internal team members to coordinate on and off-site meetings
- Enhanced team productivity by maintaining clean office space and coordinating frequent office events, boosting employee morale
- Facilitated communication of client concerns, escalating to leadership when required
- Improved business performance by implementing new multi-line phone system to minimize client hold times
- Sourced supplies and materials for the maintenance team to reduce company spending by 20%.
Education
Associate of Arts, Business Administration -
Community College of Baltimore County (CCBC)
05.2024
Skills
- Accountable
- Adaptable
- Collaborative
- Customer service
- Dependable
- Detail oriented
- Empathy
- Excellent Communication and Interpersonal Skills
- Fast learning
- Highly organized
- Microsoft Offices
- Multitasking
- Performance driven
- Prioritizing and delegating responsibilities
- Team player
- Working independently and in team environments
Timeline
Bartender
Costas Inn
07.2023 - Current
Brand Ambassador
Chesapeake Beverage Company
02.2023 - Current
Associate
Amazon
05.2021 - 02.2023
Front Office Manager
All Around Land Maintenance
10.2017 - 05.2021
Associate of Arts, Business Administration -
Community College of Baltimore County (CCBC)