Vonnie Bolden
Brooklyn,NY
Summary
Seasoned healthcare professional with a robust background at HHC Kings County Hospital, excelling in patient care coordination and medical records management. Demonstrating expertise in EMR/EHR, proficiency in medical terminology, and exceptional interpersonal skills. Proven ability to enhance the patient experience, ensure high-quality patient support and confidentiality, and streamline healthcare processes, all of which contribute to team efficiency and patient satisfaction.
Overview
33
33
years of professional experience
Work History
Retired Patient Care Associate
HHC Kings County Hospital
Brooklyn, NY
04.2007 - 04.2022
- Participated in informing patients and their families of health care services and explained treatment procedures.
- Answered call lights promptly and responded appropriately to requests from patients, families, and staff members.
- Acted as a liaison between patients and Medical/Nursing staff such as answering routine inquiries in person or via telephone.
- Conducted interviews with clients to obtain routine personal and demographic information.
- Prepared patient charts for admission and compiled appropriate paperwork.
- Effectively organized and managed the care of 25+ patients.
- Collaborated and communicated seamlessly within a fast-paced environment.
- Communicated with patients to determine feelings, need for assistance, or social and emotional support.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by a physician or RN.
- Transported and escorted patients in wheelchairs and gurneys to various hospital departments for tests, treatments, and therapies while providing friendly guidance and support.
- Instructed new employees on proper techniques of performing daily tasks.
Medical Records Clerk
HHC Kings County Hospital
Brooklyn, NY
08.1989 - 04.2007
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Handled incoming calls and directed callers to the appropriate department or employee.
- Effectively communicated important information to customers via email, mail, and fax to ensure timely delivery and understanding.
- Entered data into software and confirmed patient records, such as patient insurance, demographics, health information, diagnostic procedures, and treatment.
- Facilitated the transfer of records between departments and external healthcare facilities.
- Performed research to efficiently merge EMR and hard copy medical records and demographic data as required to ensure visit history information is the same as information in the EMR system.
- Compiled and coded patient data using standard classification systems.
- Ensured confidentiality and compliance with state and federal regulations for patient information.
- Organized patient charts and enhanced the medical records retrieval process while accurately entering information into electronic health record systems.
- Transcribed medical records.
Education
Patient Care Associate (PCA)
Kings County Hospital Education Department
Brooklyn, NY04-2007
Associate of Arts - Early Childhood Education
Bronx Community College
Bronx, NY06-1976
High School Diploma -
Sarah J. Hale Vocational High School
Brooklyn, NY06-1974
Some College (No Degree) - Medical Coding
Fordham University
Bronx, NYSkills
- Customer service
- EMR / EHR
- Data entry
- Clerical support
- Proficient in medical terminology
- Patient confidentiality
- Scheduling appointments
- HIPAA regulations
- Medical billing and coding
- Written and verbal communication
- Information retrieval
- Telemetry systems
- Strong interpersonal skills
- Conflict resolution
- Phlebotomy
- Total patient care
Timeline
Retired Patient Care Associate
HHC Kings County Hospital
04.2007 - 04.2022
Medical Records Clerk
HHC Kings County Hospital
08.1989 - 04.2007
Patient Care Associate (PCA)
Kings County Hospital Education Department
Associate of Arts - Early Childhood Education
Bronx Community College
High School Diploma -
Sarah J. Hale Vocational High School
Some College (No Degree) - Medical Coding
Fordham University
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