Crystle Engelhardt
Las Vegas
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Associate Patient Care Coordinator
Optum
Las Vegas, NV
07.2024 - Current
- Streamlined appointment scheduling for improved patient satisfaction and reduced wait times.
- Implemented effective communication strategies to keep patients informed of any changes in appointments or procedures.
- Organized referrals to specialists or diagnostic testing facilities, expediting necessary care for patients.
- Navigated complex medical software systems with ease, ensuring accurate data entry and recordkeeping practices.
- Conducted insurance verifications and pre-authorizations, reducing billing errors and financial stress for patients.
- Maintained strict confidentiality when handling sensitive patient information, adhering to all relevant laws and guidelines.
- Assisted in maintaining accurate medical records, ensuring patient privacy and HIPAA compliance.
- Answered incoming calls, scheduled appointments and filed medical records.
- Managing referrals, scheduling appointments from referrals.
- Transcribing referrals and orders.
Call Center Representative
Nu Car Rentals
Las Vegas, NV
02.2024 - 07.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Met customer call guidelines for service levels, handle time and productivity.
Lead Sanitation Porter
Pro Caps Laboratories
Henderson, NV
04.2023 - 03.2024
- Supervised and directed daily work of team of 10 sanitation personnel.
- Delegated assignments and verified work quality and completion according to facility and regulatory standards.
- Led training in sanitation and cleaning practices.
- Stored chemicals in compliance with state regulations.
- Clean facilities, labs and restrooms.
- Train new staff members.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Supervised supplies in inventory and submitted reorder requests.
Lead Night Porter
WFF
Henderson, NV
12.2021 - 04.2023
- Maintained building exteriors for professional, clean presentation standards.
- Cleaned and organized building areas as required.
- Performed cleaning and maintenance duties as directed.
- Reconciled used supplies against inventories for timely stock replenishment.
- Stored supplies safely and securely.
- Communicated with coworkers and managers about completed duties.
- Completed sweeping, mopping, and window-cleaning.
- Trained new staff members.
- Cleaned and maintained bathroom.
- Cleaned office areas.
Assistant Manager
Icing By Claire's
Annapolis, MD
09.2011 - 11.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
Education
GED -
AACC
Baltimore, MDSkills
- OSHA Regulations
- Facility Cleaning
- Materials Organization
- Time Management
- Laboratory cleaning
- Training skills
- Management Skills
- Customer Service
- Supply Management
- Facility Opening and Closing
- Building Supervision
- Valid Driver's License
- Safety Protocols
- Customer Support
- Data Entry
- Call Center Customer Service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Call Center Operations
- Communicating with clients
- Call Control
- Answering questions
- Complaint resolution
- Gathering information
- Calm disposition
- Cash Handling
- Training experience
- Managing 10-25 employees at a time
- Patient Care
- Typing 35 wpm
Timeline
Associate Patient Care Coordinator
Optum
07.2024 - Current
Call Center Representative
Nu Car Rentals
02.2024 - 07.2024
Lead Sanitation Porter
Pro Caps Laboratories
04.2023 - 03.2024
Lead Night Porter
WFF
12.2021 - 04.2023
Assistant Manager
Icing By Claire's
09.2011 - 11.2014
GED -
AACC