Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mercedes Mendoza

Summary

Strong background in patient care scheduling. Committed to team collaboration and supporting staff and patients. Organized File Clerk with experience providing skilled operations support. Great attention to detail and multitasking abilities. Motivated professional offering proficiency in data entry, mathematical, and analytical skills. Exceptional team player with a focus on customer service. Dedicated to continuous learning and self-improvement.

Overview

18
18
years of professional experience

Work History

Associate Patient Care Coordinator

Optum Health / NYC
11.2020 - Current

Responsible for gathering patient background information, scheduling appointments, and coordinating efficient patient scheduling systems. Communicating patient needs effectively to healthcare providers and maintaining strict confidentiality when handling sensitive patient information.

Case Manager Aide

Comprehensive Health Services Inc.
04.2016 - 10.2019

My role included assisting team with filing, copying, data entry, supervising children during calls, and other tasks; executing client intake procedures, coordinating support services, crisis intervention, maintaining data accuracy, completing case documentation, managing resource referrals, and facilitating communication.

Customer Service Representative

Master Link Group
11.2017 - 07.2019

I resolved customer complaints with empathy, handled service requests, sales, and contributions; maintained extensive product knowledge, processed orders efficiently, communicated effectively with clients, managed customer relationships, and promptly resolved customer issues to ensure satisfaction.

Leasing Consultant

ROYAL PALM GARDENS OF HOMESTEAD
03.2015 - 08.2015

As a Leasing Consultant, my responsibilities included ensuring accurate information for contract renewals, filing paperwork, providing excellent service, inspecting properties for new tenants, and negotiating lease agreements that met tenant needs and organizational objectives.

Bookkeeper

Armstrong Toyota Of Homestead
09.2006 - 03.2011

I diligently managed invoicing, deposits, and financial transactions, ensuring accuracy through meticulous reconciliation of accounts. I maintained precise financial records to uphold organizational policies and regulatory standards with unwavering confidence.

File Clerk

Armstrong Toyota Of Homestead
09.2006 - 03.2011

I organized and maintained files, records, and documents efficiently, ensuring quick access to vital information. I also provided professional customer service, executed accurate data entry tasks, and meticulously maintained databases for reliable information tracking and reporting.

Education

High School Diploma -

Inglewood High School
Los Angeles, CA
06-1990

Skills

  • Strong empathy
  • HIPAA Compliance
  • Office Administration
  • Insurance Verification

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Associate Patient Care Coordinator

Optum Health / NYC
11.2020 - Current

Customer Service Representative

Master Link Group
11.2017 - 07.2019

Case Manager Aide

Comprehensive Health Services Inc.
04.2016 - 10.2019

Leasing Consultant

ROYAL PALM GARDENS OF HOMESTEAD
03.2015 - 08.2015

Bookkeeper

Armstrong Toyota Of Homestead
09.2006 - 03.2011

File Clerk

Armstrong Toyota Of Homestead
09.2006 - 03.2011

High School Diploma -

Inglewood High School
Mercedes Mendoza