Zachary Smith
Milo,ME
Summary
Organized and dependable candidate with success at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Associate Patient Care Coordinator
Optum Insight
03.2023 - 03.2025
- Direct employer transfer, physical employment location and position were maintained from previous employer.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Provided excellent customer service to patients and medical staff.
- Delivered support to medical staff in completion of patient paperwork.
- Trained new staff on filing, phone etiquette and other office duties.
Patient Registration I
Northern Light Health - Mayo
12.2021 - 03.2023
- First contact for patients arriving to facility for ER or outpatient visits. Responsible for registering patients and confirming correct demographic and appropriate insurance information.
- Worked well in a team setting, providing support and guidance.
- Provided professional services and support in a dynamic work environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Exposure Onesource and payor sites such as Medicare, MIHMS and VA.
Installation Technician
Crystal Clear Communication
02.2015 - 11.2021
- Contracted cable installation technician for two major cable providers. Duties included the in person installation of cable services such as tv, internet and phone through hardware and digital means. Worked individually in day to day tasks however was part of large team and would often assist others with tasks when in shared areas. Tasks required attention to detail with minimal margins of error. Heavy focus on time management, first contact resolution and accountability.
- Maintained updated knowledge of all equipment, products, and services to properly educate customers.
- Researched and implemented new technologies and equipment.
Education
Highschool Diploma -
Penquis Valley High School
Milo, ME01.2007
Skills
- Customer Service
- Medical Terminology
- Data Entry
- Communication Skills
- Insurance Verification
- Authorization Submissions
- Troubleshooting
- Time Managment
- HIPAA compliance
Timeline
Associate Patient Care Coordinator
Optum Insight
03.2023 - 03.2025
Patient Registration I
Northern Light Health - Mayo
12.2021 - 03.2023
Installation Technician
Crystal Clear Communication
02.2015 - 11.2021
Highschool Diploma -
Penquis Valley High School
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