Auzyonna Williams
Saint Petersburg,FL
Summary
Professional customer service representative with knowledge and experience, bringing skills in oral and written communication. Successful at managing multiple priorities, with a positive attitude. Willingness to take on added responsibilities to meet team goals. Solid team player with an outgoing, positive demeanor, and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction, and contribute to company success.
Overview
10
10
years of professional experience
Work History
Team Coordinator
Legacy Restoration And Construction
Saint Petersburg, FL
03.2025 - 05.2025
- Analyzed data from previous projects to identify areas for improvement in future initiatives.
- Maintained an up-to-date list of contacts for all current and past projects within the team's portfolio.
- Provided administrative support for the team, such as creating project sheets, taking notes during meetings, and updating spreadsheets weekly, per project.
- Monitored progress on completion dates set by the project manager, and provided feedback accordingly.
- Managed timesheets for mitigation technicians.
- Prepared work authorizations and signed contracts for completed projects via email and fax.
- Communicated with clients via email and phone regarding authorizations, contracts and payments.
Dispatcher/Production Specialist
Accuserve
05.2022 - 02.2025
- Coordinated dispatch schedules for field technicians to ensure timely service delivery.
- Managed high volume of incoming calls and prioritized urgent requests.
- Utilized CRM system to update customer information and track service requests.
- Collaborated with production team to streamline processes and improve efficiency.
- Provided detailed documentation of customer interactions for future reference.
- Conducted quality assurance checks on completed work orders to ensure customer satisfaction.
Customer Service Representative
Artech
03.2021 - 03.2022
- Managed and processed unemployment claims efficiently.
- Demonstrated strong problem-solving skills to resolve customer issues promptly.
- Consistently met and exceeded call-time and quality standards.
- Conducted follow-up calls to ensure customer satisfaction.
- Maintained and updated customer databases accurately.
- Adapted positively to changes in the work environment and procedures.
Claims Processor
Anchor Insurance
03.2018 - 02.2021
- Processed and managed a high volume of claims daily.
- Communicated effectively with adjusters, mortgage companies, and policyholders through fax and email.
- Provided detailed explanations of claims processes to customers.
- Trained new claims processors on company procedures and policies.
- Established and maintained positive relationships with injured clients.
- Ensured efficient customer service and quick processing of claims.
Claims Processor/Customer Service Representative
American Strategic Insurance
08.2015 - 01.2017
- Managed and created over 50 claims a day.
- Collaborated with claims department and adjusters to resolve claims.
- Followed up with customers on unresolved issues.
- Contacted policyholders to verify information and obtain additional details.
- Worked productively in a fast-moving work environment to process large volumes of claims.
- Provided excellent customer service by addressing policyholder's inquiries and concerns.
Education
Associate in Science -
St. Petersburg College
Saint Petersburg, FL05.2025
High School Diploma -
Lakewood High School
St. PetersburgSkills
- Microsoft Word
- Excel
- PowerPoint
- AS400
- Guidewire
- Salesforce
- Team collaboration
- Administrative support
- Customer service
Timeline
Team Coordinator
Legacy Restoration And Construction
03.2025 - 05.2025
Dispatcher/Production Specialist
Accuserve
05.2022 - 02.2025
Customer Service Representative
Artech
03.2021 - 03.2022
Claims Processor
Anchor Insurance
03.2018 - 02.2021
Claims Processor/Customer Service Representative
American Strategic Insurance
08.2015 - 01.2017
Associate in Science -
St. Petersburg College
High School Diploma -
Lakewood High School
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