Ava Anderson
Roberts,WI
Summary
Motivated College student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
Overview
3
3
years of professional experience
Work History
Job Coach
Sonya's Employment Options
2022.10 - 2023.11
- Trained individuals in enhancing employment-related skills through hands-on coaching and guidance
- Provided encouragement, motivation, and emotional support to clients.
- Maintained accurate records of client progress, achievements, barriers encountered, behavior, and productivity.
- Facilitated access to adaptive tools and advocated for workplace accommodations
- Assisted in the development of essential life skills, fostering both independence and success in employment settings.
- Coached clients on appropriate workplace behavior and expectations.
- Implemented strategies to foster client's abilities, increasing independence across settings.
Customer Care Representative
Green Oasis
2022.04 - 2022.08
- Providing prompt and professional responses to customer inquiries via phone and email
- Scheduled appointments for landscaping services
- Provided information regarding different landscaping packages, pricing, and promotions
- Followed up with customers to ensure satisfaction with completed services.
- Coordinated with landscaping team to effectively communicate customer requests and instructions
- Resolved customer complaints and issues related to provided services
- Accurately recorded customer interactions and transactions in the CRM system
- Upsold additional services and products to customers by identifying their specific needs
- Generated quotes and invoices for customers
- Collaborated with various departments to ensure efficient operations and enhance customer satisfaction.
Shipping Specialist
The UPS Store
2020.08 - 2021.06
- Assisted customers with greetings, phones, and directing inquiries.
- Provided support to customers by answering their questions regarding package tracking, billing matters, and store services.
- Processed payments, handled cash transactions, and reconciled cash drawers at the end of shifts.
- Worked collaboratively with shipping team to ensure efficient operations and client satisfaction
- Received, sorted, and processed incoming packages with accuracy for shipment
- Offering guidance to customers regarding appropriate packaging methods to ensure the security of goods while in transit
- Generated shipping labels, prepared shipping documentation, and ensured all necessary information was correctly recorded
- Addressed customer inquiries regarding shipping rates, delivery times, and tracking information while effectively resolving any arising issues.
- Monitored and managed shipping supplies and inventory levels to ensure availability for customers' needs
- Maintained a clean, organized, and presentable store area for customers
- Responsible for store opening and closing duties as a Key Holder.
Education
Bachelor of Arts - Business Administration
University of Wisconsin - River Falls
River Falls, WI2025-12
Business Generalist -
Chippewa Valley Technical College
River Falls, WI2024-05
Associate of Art -
Chippewa Valley Technical College At River Falls
River Falls2024-05
High School Diploma -
Hudson Senior High School
05.2020
Skills
- Communication
- Problem Solving
- Data Analysis
- Time Management
- Project Management
- Adaptability
- Team Work
- Customer Service
Timeline
Job Coach
Sonya's Employment Options
2022.10 - 2023.11
Customer Care Representative
Green Oasis
2022.04 - 2022.08
Shipping Specialist
The UPS Store
2020.08 - 2021.06
Bachelor of Arts - Business Administration
University of Wisconsin - River Falls
Business Generalist -
Chippewa Valley Technical College
Associate of Art -
Chippewa Valley Technical College At River Falls
High School Diploma -
Hudson Senior High School
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