Ava Brown
Virginia Beach
Summary
Reliable professional with a solid background in customer service within fast-paced environments. Skilled in effective communication and multitasking, consistently enhancing guest experiences and driving satisfaction through prompt complaint resolution.
Overview
6
6
years of professional experience
Work History
Slot Attendant
Boyd Gaming
Norfolk, VA
01.2026 - Current
- Monitored slot machine operations to ensure optimal performance and customer satisfaction.
- Assisted patrons with gameplay inquiries, enhancing overall gaming experience.
- Resolved customer complaints promptly, fostering positive guest relations and loyalty.
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Supported seamless operations during busy periods by effectively multitasking and prioritizing responsibilities as needed.
- Dispensed machine payouts and provided change for players.
Server
Red Robin
Chesapeake, VA
01.2025 - 01.2026
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server/ Bartender
Wickers Crab Pot
Chesapeake, VA
04.2022 - 01.2025
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Assisted with inventorying beverage stock and bar supplies.
Server
Village Inn
Virginia Beach, VA
05.2020 - 04.2022
- Provided exceptional customer service in high-paced dining environment.
- Managed food and beverage orders using the point-of-sale system efficiently.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of the dining area throughout shifts.
- Trained new servers on menu items and service standards effectively.
- Resolved customer complaints promptly to enhance satisfaction and retention.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Bachelor of Science - Communications
Old Dominion University
Norfolk, Virginia, VA05.2025
High School Diploma -
Kempsville High School
Virginia Beach, VA06.2021
Skills
- Quick learner
- Strong communication skills
- Efficient multitasking
- Reliability and punctuality
- Basic computer literacy
- Documentation skills
- Sales experience
- Cash handling proficiency
- Accurate money handling
- Promotion and upselling
- Time management
- Adaptability and flexibility
Timeline
Slot Attendant
Boyd Gaming
01.2026 - Current
Server
Red Robin
01.2025 - 01.2026
Server/ Bartender
Wickers Crab Pot
04.2022 - 01.2025
Server
Village Inn
05.2020 - 04.2022
Bachelor of Science - Communications
Old Dominion University
High School Diploma -
Kempsville High School