Ava Calkins
Muskegon
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at HarborLight Credit Union. Proven ability to build relationships and manage cash handling with precision. Adept at conflict resolution and compliance, ensuring client satisfaction and operational efficiency. Committed to enhancing financial literacy and fostering trust in client interactions.
Overview
3
3
years of professional experience
Work History
Teller
HarborLight Credit Union
Whitehall, MI
11.2025 - Current
- Processed member transactions accurately and efficiently using point-of-sale systems.
- Assisted members with account inquiries, ensuring high levels of customer satisfaction.
- Maintained cash drawer accuracy through diligent balancing and reconciliation procedures.
- Educated members on credit union products and services to enhance financial literacy.
- Collaborated with team members to streamline daily operations and improve workflow efficiency.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Case Manager
Centria
Coopersville, MI
06.2025 - 11.2025
- Coordinated care plans for clients, ensuring tailored support and resource allocation.
- Assessed client needs through comprehensive evaluations and interviews.
- Collaborated with multidisciplinary teams to enhance service delivery effectiveness.
- Monitored client progress and adjusted care strategies as necessary.
- Developed relationships with clients to foster trust and open communication channels.
- Documented case notes accurately, maintaining compliance with regulatory standards.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
CNA, Float Pool
Trinity Health Hospital
Muskegon, MI
06.2023 - 06.2024
- Assisted nursing staff with patient care, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare team promptly.
- Maintained cleanliness of patient rooms, adhering to infection control protocols.
- Supported patients with daily activities, enhancing their overall well-being.
- Documented patient observations accurately in electronic health records systems.
- Educated patients and families on care procedures and wellness strategies.
- Improved patient safety by performing regular room checks to ensure a clean, hazard-free environment was maintained at all times.
Education
High School Diploma -
Reeths Puffer High School
Muskegon Mi Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Approachable
- Cash handling and management
- Relationship building and management
- Goal-oriented focus
- Stress tolerance
- Patience and empathy
- Compliance, banking laws, and regulations
- Financial record keeping
- Listening and comprehension
- Customer relationship building
- Conflict resolution techniques
- Confidentiality and discretion
Timeline
Teller
HarborLight Credit Union
11.2025 - Current
Case Manager
Centria
06.2025 - 11.2025
CNA, Float Pool
Trinity Health Hospital
06.2023 - 06.2024
High School Diploma -
Reeths Puffer High School