Ava Carmack
Summary
Detail-oriented administrator with extensive experience in educational settings, specializing in policy compliance and customer relationship management. Recognized for implementing innovative solutions that improve team performance and streamline office processes. Committed to fostering a positive and productive environment for students and staff alike.
Overview
24
24
years of professional experience
Work History
Senior Service Expert: Online Financial Aid
University of Oklahoma
Norman
02.2020 - 05.2026
- Maintained university policies and procedures
- Advised students on matters concerning policies and procedures in regard to accounts, budgets and/or federal aid.
- Conducted student Tribal Financial Needs Analysis and collaborated with individual tribes to ensure compliance with policies and procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Facilitated effective communication by addressing phone calls and emails, ensuring a positive customer experience.
- Assisted in preparing and administering annual budget, generating follow-up reports to support financial oversight.
- Monitored financial and budgetary systems for the department/college to ensure proper allocation of expenditures and compliance with applicable regulations.
- Collected and analyzed data and prepared financial reports.
- Balanced all accounts and prepared weekly financial statements on a regular schedule.
- Maintained university policies and procedures. Collected and analyzed data and prepared financial reports. Monitored financial and budgetary systems for the department/college to ensure proper allocation of expenditures and compliance with applicable regulations.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Maintained updated knowledge through continuing education and advanced training.
- Applied advanced technical skills to troubleshoot complex issues, implementing effective solutions to enhance service delivery.
- Utilized various software and tools to streamline processes and optimize performance.
Shift Lead Manager
Zoë’s Kitchen
Norman
03.2017 - 02.2020
Speech and Drama Teacher - Temporary Position
Longfellow Middle School
Norman
01.2017 - 05.2017
Substitute Teacher
Shawnee Public Schools
Shawnee
12.2015 - 12.2016
Front End Supervisor
Lowe’s
08.2015 - 12.2016
- Planned, scheduled, monitored, and successfully implemented all non-selling operations in the front-end of the store
- Scheduled shifts for front-end employees to ensure adequate coverage
- Resolved customer complaints to enhance satisfaction and retain loyalty
- Managed exchange and loaner accounts to streamline customer transactions
- Collaborated with leadership team to share critical information and optimize service objectives
- Researched and handled all store shortages or overages
- Received, recorded, and stocked inventory
- Planned, scheduled, monitored, and successfully implemented all non-selling operations in the front-end of the store.
Long-Term Guest Teacher
Norman Public Schools
Norman
01.2016 - 05.2016
Area Manager
Ross Dress for Less
06.2011 - 10.2015
- Analyzed monthly store reports to evaluate controllable expenses and enhance overall store performance.
- Assisted in the analysis of monthly store reports to evaluate controllable expenses and overall store performance.
- Managed payroll processes, including daily punch edits, associate scheduling compliance, and Sunday payroll transmission.
- Ensured Cash pick-ups and bank deposits are conducted to company policy.
- Promoted customer safety through accident prevention strategies, thorough incident reporting, and effective emergency procedure implementation.
- Oversaw store loss prevention by promoting customer service presence on sales floor, engaging customers and associates, and raising loss prevention awareness.
- Directed front end oversight by handling refund and associate purchase approvals, securing tills and cash in the safe, managing register paid outs/ins, approving voids, and scheduling register media and breaks.
- Maintained building security through entrance and exit control, daily function checks, cash office oversight, armored carrier pick-ups, and register area supervision.
- Communicated Employee Relations issues to the Store Manager or District Managers.
- Handled diverse responsibilities from the Store Manager to ensure store functionality.
- Conducted 'code 50' package inspections.
Guest Teacher
Virginia Beach Public Schools
Virginia Beach
08.2004 - 05.2007
Dean Office Assistant
Tidewater Community College
Virginia Beach
08.2002 - 12.2006
- Provided administrative support and office reception to both Deans’ offices
- Collaborated daily with students and faculty to support academic success throughout each semester
- Maintained a comprehensive administrative filing system for the Deans’ offices in accordance with TCC principles and ensured records were managed and archived
- Performed general administrative duties such as word processing, filing, answering phones, photocopying, faxing, creating and retrieving correspondences
- Coordinated task deadlines and planned events to guarantee timely completion and smooth operations
- Managed and distributed incoming and outgoing internal and external mail
- Maintained confidentiality of all University personnel and research and grant matters
- Managed dynamic schedules for the Deans, addressing meeting requests and resolving scheduling conflicts
- Competently operated all Microsoft Office software and used institutional software systems
- Provided reception, information services, office and administrative assistance
- Executed additional tasks requested by the Deans to support office operations.
Education
Additional Education - Classroom Management-Audit
Oklahoma Baptist University
Shawnee, OK01-2015
Bachelor of Arts - Theatre/Speech, Emphasis in Education, Coursework in Theatre, Coursework in Education
DeSales University
Center Valley, PA01-2012
Associate of Arts - General Education, Emphasis in Education
Tidewater Community College
Virginia Beach, VA01-2007
Skills
- Policy compliance
- Customer relationship management
- Understanding of school policies
- Independent project management
- Time management and multitasking
- Office task management
- Filing and record keeping
- Proficient in computer programs and MS Office 365
- Exceptional computer skills
- Problem identification and resolution
- Effective communication
- Verbal and written communication
- Team collaboration
- Ability to work under pressure
- Detail-oriented and goal-oriented
- Tact and discretion
- Front desk confidentiality
- Positive rapport building
Timeline
Senior Service Expert: Online Financial Aid
University of Oklahoma
02.2020 - 05.2026
Shift Lead Manager
Zoë’s Kitchen
03.2017 - 02.2020
Speech and Drama Teacher - Temporary Position
Longfellow Middle School
01.2017 - 05.2017
Long-Term Guest Teacher
Norman Public Schools
01.2016 - 05.2016
Substitute Teacher
Shawnee Public Schools
12.2015 - 12.2016
Front End Supervisor
Lowe’s
08.2015 - 12.2016
Area Manager
Ross Dress for Less
06.2011 - 10.2015
Guest Teacher
Virginia Beach Public Schools
08.2004 - 05.2007
Dean Office Assistant
Tidewater Community College
08.2002 - 12.2006
Additional Education - Classroom Management-Audit
Oklahoma Baptist University
Bachelor of Arts - Theatre/Speech, Emphasis in Education, Coursework in Theatre, Coursework in Education
DeSales University
Associate of Arts - General Education, Emphasis in Education
Tidewater Community College