Gisel Morales

Higher education leader with 15+ years of progressive experience in financial aid and student services, including over a decade as a Senior Financial Aid Specialist. Skilled in administering federal, state, and institutional aid programs; ensuring full compliance with Title IV and state regulations; managing budgets; and supervising staff. Demonstrated success in streamlining operations, developing and implementing policies, and improving student access to financial resources. Bilingual (English/Spanish) with a strong commitment to equity, inclusion, and advancing student success.

• Documented and resolved Cal Grant in Experience (Insides), resulting in measurable outcome such as improved efficiency, .
• Resolved product issues through testing, ensuring quality assurance and increased satisfaction.
• Collaborated with multiple departments to streamline processes, improve communication, and meet project deadlines.
• Developed and maintained spreadsheets in Microsoft Excel, enhancing accuracy and accountability.
• Achieved [result] by completing [task] with a high degree of accuracy and efficiency.
• Improved [process/area] by introducing [software/tool] for [type] tasks, saving time and resources.
• Contributed to institutional reporting by assisting with the preparation and submission of IPEDS reports, ensuring accuracy and compliance with federal.

• CCCSFAA, CASFAA, NASFAA Conferences
• FSA (Financial Aid Professionals Conference)
• Multiple Title IV/Financial Aid Trainings