Ava Castiano
Fort Myers,FL
Summary
Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Motivated, friendly worker with engaging personality and flexible approach, providing high quality customer service to guests.
Overview
3
3
years of professional experience
Work History
Server and Sales Associate
The World Famous Cigar Bar
05.2020 - 09.2023
- Increased sales with upselling techniques and thorough knowledge of specials and promotions.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased bar revenue by upselling premium drinks and recommending drinks and cigars to guests.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Handled customer complaints professionally, resolving issues in a timely manner to maintain guest satisfaction.
- Streamlined drink preparation processes by mastering efficient pouring techniques and multitasking skills.
Part Time Lash and Brow Artist
Hideout Boutique Med Spa
02.2021 - 12.2021
- Increased customer loyalty through exceptional service, resulting in repeat bookings and referrals.
- Educated clients on proper brow maintenance techniques to extend the benefits of their treatments.
- Received consistent positive feedback from clients regarding the quality of work and overall experience.
- Consulted with clients during appointments to understand their needs and deliver tailored results accordingly.
- Efficiently managed appointment scheduling, accommodating last-minute requests while minimizing downtime between clients where possible.
- Addressed client questions, concerns and requests directly for maximum satisfaction.
- Educated clients on how to clean and maintain lash extensions.
- Utilized exceptional customer service skills throughout lash consultations and services.
Cosmetologist and Associate
Fiore And Ela
09.2020 - 09.2021
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Education
Cosmetology
The Salon Professional Academy
Fort Myers, FL12.2019
High School Diploma -
Bishop Verot High School
Fort Myers, FL05.2017
Skills
- Upselling
- Problem-Solving Skills
- Product Sales
- Time Management
- Teamwork and Collaboration
- Problem-Solving
- Flexible Schedule
- Multitasking
- Communication
- Product knowledge
- Active listening
- Customer service
Cosmetology License
Cosmetology License
Timeline
Part Time Lash and Brow Artist
Hideout Boutique Med Spa
02.2021 - 12.2021
Cosmetologist and Associate
Fiore And Ela
09.2020 - 09.2021
Server and Sales Associate
The World Famous Cigar Bar
05.2020 - 09.2023
Cosmetology
The Salon Professional Academy
High School Diploma -
Bishop Verot High School
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