Overview
Work History
Education
Skills
Prior Experience
Timeline
Generic

Gina Dell’Aquila

Saco,ME

Overview

17
17
years of professional experience

Work History

Server and Retail Associate

Cracker Barrell Old Country Store
03.2022 - 03.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.

Sales Associate/ Management

Victoria's Secret & PINK
10.2020 - 05.2022
  • Managed a team of sales associates, providing guidance and support to improve overall performance.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Organized product displays to attract potential buyers and increase sales conversions.
  • Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
  • Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
  • Developed client rapport for better customer satisfaction and repeat business.
  • Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
  • Increased sales revenue by implementing effective sales strategies and building strong customer relationships.
  • Cultivated a positive work environment that fostered teamwork and motivated employees to excel in their roles.
  • Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
  • Built long-lasting relationships with key clients leading to an increase in referral business from satisfied customers.
  • Recruited and hired new sales staff by coordinating advertisement of open positions and conducting interviews.

Lead Server Trainer

IHOP
03.2021 - 02.2022
  • Increased staff retention through effective communication and fostering a positive work environment.
  • Maintained up-to-date knowledge on industry trends and best practices in order to continually update training methods.
  • Oversaw the implementation of new menu items, ensuring proper training on ingredients and preparation techniques.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.
  • Implemented innovative techniques for server training, leading to increased confidence among new hires and improved overall performance.
  • Consistently met or exceeded sales targets by motivating team members to upsell menu items strategically.
  • Mentored and developed junior servers, resulting in increased job satisfaction and performance levels.
  • Addressed guest concerns promptly, maintaining high levels of customer satisfaction despite any issues that arose during their visit.
  • Reduced order errors by implementing clear communication strategies between servers and kitchen staff.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.

Associate in cleaning service

Elite Cleaners
01.2019 - 08.2019
  • Maintain environmental safety by following protocols in cleaning and sanitizing work spaces
  • Delegating duties as assigned to all employees by upper management.

Cashier Associate

Cape on The Run
01.2012 - 08.2013
  • Managing finances through cashier responsibilities
  • Offering customer service and satisfaction skills
  • Maintaining cleanliness while multitasking
  • Providing inventory as requested.

Sales Associate

Fashion Bug
10.2010 - 09.2011
  • Managing finances through cashier responsibilities
  • Offering customer service and satisfaction skills
  • Maintaining cleanliness while multitasking
  • Providing inventory as requested
  • Completing custodial services as needed.

Sales Associate

Victoria Secret
08.2008 - 06.2009
  • Managing finances through cashier responsibilities
  • Offering customer service and satisfaction skills
  • Maintaining organization while multitasking
  • Providing inventory as requested
  • Showing excellent teamwork skills through group after hour marketing techniques.

Cashier Associate

Dollar Tree
07.2007 - 11.2008
  • Managing finances through cashier responsibilities
  • Offering customer service and satisfaction skills
  • Maintaining organization while multitasking
  • Providing inventory as requested
  • Setting product displays per management protocols.

Education

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Safe Food Handling
  • Menu Memorization
  • High-volume dining
  • Sales expertise
  • Food safety understanding
  • Sales Techniques
  • Order Accuracy
  • Supply Restocking
  • Food safety practices
  • Performance Improvement
  • Table Bussing
  • Suggestive Selling
  • Point of sale operation
  • Dining area maintenance
  • Allergy awareness
  • Order Management
  • Beverage Preparation
  • Tableside Etiquette
  • Food sales and promotion
  • Guest Seating
  • Table Setting
  • Table setting knowledge
  • Food station setup
  • Menu presentation
  • Reliable and Responsible
  • Warm and Friendly
  • Adaptable and Flexible
  • High Energy and Stamina
  • Team Leadership
  • Cool Under Pressure
  • Relationship Building
  • Decision-Making
  • Transactions and Cash Handling
  • Cleaning and sanitizing
  • Ability to Lift 30 Pounds
  • Upselling
  • Food and Beverage Upselling
  • Upselling and Cross Selling
  • Table Monitoring and Turnover
  • Specials Promotion and Upselling

Prior Experience

  • Elite Cleaners, Associate in cleaning service, Portland, ME, 01/2019, 08/2019, Maintain environmental safety by following protocols in cleaning and sanitizing work spaces., Delegating duties as assigned to all employees by upper management.
  • Cape on The Run, Cashier Associate, Cape Elizabeth, ME, 01/2012, 08/2013, Managing finances through cashier responsibilities., Offering customer service and satisfaction skills., Maintaining cleanliness while multitasking., Providing inventory as requested.
  • Fashion Bug, Sales Associate, Portland, ME, 10/2010, 09/2011, Managing finances through cashier responsibilities., Offering customer service and satisfaction skills., Maintaining cleanliness while multitasking., Providing inventory as requested., Completing custodial services as needed.
  • Victoria Secret, Sales Associate, South Portland, ME, 08/2008, 06/2009, Managing finances through cashier responsibilities., Offering customer service and satisfaction skills., Maintaining organization while multitasking., Providing inventory as requested., Showing excellent teamwork skills through group after hour marketing techniques.
  • Dollar Tree, Cashier Associate, South Portland, ME, 07/2007, 11/2008, Managing finances through cashier responsibilities., Offering customer service and satisfaction skills., Maintaining organization while multitasking., Providing inventory as requested., Setting product displays per management protocols.

Timeline

Server and Retail Associate

Cracker Barrell Old Country Store
03.2022 - 03.2024

Lead Server Trainer

IHOP
03.2021 - 02.2022

Sales Associate/ Management

Victoria's Secret & PINK
10.2020 - 05.2022

Associate in cleaning service

Elite Cleaners
01.2019 - 08.2019

Cashier Associate

Cape on The Run
01.2012 - 08.2013

Sales Associate

Fashion Bug
10.2010 - 09.2011

Sales Associate

Victoria Secret
08.2008 - 06.2009

Cashier Associate

Dollar Tree
07.2007 - 11.2008

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Gina Dell’Aquila