Melanie Corley
Schertz,TX
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server Shift Leader
Cracker Barrell Old Country Store
10.2016 - 03.2020
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Customer Service Representative
Marriot International
08.2015 - 08.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
GED -
San Antonio College
San Antonio, TXPharmacy Technician -
Wayland Baptist University
Live Oak, TX04.2023
Skills
- Great customer service skills
- Basic Pharmacology Knowledge
- Medication Dispensing
- Prescriptions reading
- Safety Protocols
- Inventory Management
Certification
- First Aid/CPR Certified
Timeline
Server Shift Leader
Cracker Barrell Old Country Store
10.2016 - 03.2020
Customer Service Representative
Marriot International
08.2015 - 08.2016
GED -
San Antonio College
Pharmacy Technician -
Wayland Baptist University
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