Summary
Overview
Work History
Education
Skills
Timeline
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Ava D'Ambrosio

Summary

Psychology graduate graduating Magna Cum Laude with more than three years of customer service experience in fast-paced environments. Recognized for strong communication, conflict resolution, relationship building, and teamwork while providing exceptional service to diverse customers. Collegiate Athlete with proven time management, adaptability and leadership skills seeking an entry-level psychology position in behavioral health, mental-health services, case management, rehabilitation or human services where strong interpersonal skills, empathy and behavioral understanding can contribute to supporting clients and improving outcomes.

Overview

4
4
years of professional experience

Work History

Waitress

Scores on 33rd
Cedar Rapids, Iowa
03.2025 - Current
  • Delivered exceptional customer service in a fast paced restaurant environment while managing multiple tables simultaneously
  • Build positive relationships with guest by providing attentive, personalized service
  • Processed customer payments accurately using point-of-sale (POS) systems
  • Active listened and communicated effectively to understand customer needs and resolve concerns.
  • Established rapport with diverse individuals through attentive, person-centered service.
  • Collaborated with multidisciplinary team members to ensure efficient operations and a positive client experience.
  • Adjusted communication style to align with varying personalities, cultures, and situations.
  • Managed confidential payment information with accuracy, integrity, and attention to detail.

Customer Service Associate (Seasonal)

Luigi's Ice Cream Parlor
Peabody, Massachusetts
06.2022 - 08.2024
  • Delivered friendly, efficient customer service in a high-volume retail environment
  • Managed cash transactions and payment processing with accuracy and attention to detail
  • Built strong customer relationships through active listening and personalized service.
  • Resolved customer concerns professionally while maintaining company service standards

Education

Bachelor of Science - Psychology

Mount Mercy University
Cedar Rapids, IA
05-2026

Skills

  • Customer service
  • Effective communication
  • Active listening techniques
  • Research Methods
  • Behavioral & Organizational Psychology
  • Team collaboration
  • Data analysis

Timeline

Waitress

Scores on 33rd
03.2025 - Current

Customer Service Associate (Seasonal)

Luigi's Ice Cream Parlor
06.2022 - 08.2024

Bachelor of Science - Psychology

Mount Mercy University
Ava D'Ambrosio