Ava DiFilippo
Neptune Beach
Summary
Highly motivated with strong experience in client-facing roles, gained through several years of front-of-house positions in high-volume environments. Adept at creating welcoming environments, managing appointments, and ensuring seamless daily operations.
Well-versed in the aesthetics and med spa industry, with extensive personal study in skincare, wellness treatments, and the latest non-invasive procedures. Passionate about the field of medical aesthetics and eager to contribute and demonstrate industry knowledge, strong communication skills, and a polished, professional presence to a med spa team.
Overview
3
3
years of professional experience
Work History
Server
Hurricane Grill & Wings
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple parties simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on standards and best practices.
Head Hostess
Hurricane Grill & Wings
03.2024 - 05.2024
- Assisted with to-go orders and phone calls during high-volume shifts, demonstrating multitasking and attention to detail.
- Consistently increased average order value through suggestive selling and product knowledge, contributing to overall sales growth.
- Built rapport with guests over the phone and in person, resulting in repeat customers and increased loyalty to the brand.
- Recognized for persuasive communication skills that enhanced guest experience and positively impacted store revenue.
- Handled guest concerns professionally and promptly, contributing to high customer satisfaction ratings.
Head Hostess
Southern Hospitality
03.2022 - 03.2024
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
Education
Bachelor - Business Management
Florida State College
Jacksonville, FL05-2027
Associates - Journalism
Santa Fe College
Gainesville, FLHigh School Diploma -
Fletcher High School
Neptune Beach, FL05-2024
Skills
- Relationship building
- Customer engagement
- Organization, prioritizing, and multi-tasking
- Effective leadership
- Strong work ethic
- Professional appearance
- Conflict resolution
- Complex Problem-solving
Timeline
Server
Hurricane Grill & Wings
05.2024 - Current
Head Hostess
Hurricane Grill & Wings
03.2024 - 05.2024
Head Hostess
Southern Hospitality
03.2022 - 03.2024
Bachelor - Business Management
Florida State College
Associates - Journalism
Santa Fe College
High School Diploma -
Fletcher High School
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