Ava Dunham
Fort Lauderdale,FL
Overview
5
5
years of professional experience
Work History
Server
Winery Resort
10.2022 - 09.2025
- Assisted in providing excellent customer service by promptly taking and processing orders.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Learned POS system for efficient order entry and payment processing.
- Learned to make special request and make all tables happy(time management)
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Managed wine pairings and recommendations, showcasing extensive knowledge of winery offerings to optimize guest satisfaction.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Cocktail Server
Brick and Bramble
03.2024 - 09.2025
- Delivered exceptional customer service in high-volume environment.
- Managed beverage orders efficiently, ensuring timely delivery to guests.
- Maintained cleanliness and organization of bar and serving areas.
- Collaborated with kitchen staff to coordinate food and drink pairings.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Maintained clean and organized bar area.
Elderly Caretaker
Hospital At Home
09.2023 - 01.2025
- Provided compassionate support to elderly patients in daily activities and personal care.
- Assisted patients with mobility and transportation needs, ensuring safety and comfort.
- I made food and ensured it was nutritious and easy for them to eat.
- I Helped feed, bath and ensured comfort at all times!
Server/Cashier
Mister Donut
10.2020 - 10.2023
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Time management/ learning to take orders and cook!
- Trained new staff on service standards and operational procedures to ensure consistency.
- Oversaw table assignments and workflow efficiency during peak service hours.
- Ran register and learned to process money quickly.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
High School Diploma -
Abeka Academy
Godfrey, ILSummary
I’m a personable and upbeat server who loves creating memorable dining experiences! With a strong background in high-end hospitality, I thrive in fast-paced environments and take pride in offering top-tier service with a smile. I connect naturally with guests, anticipate their needs, and keep the atmosphere warm and positive no matter how busy it gets. My experience has sharpened my attention to detail, from perfect order accuracy to knowledgeable food and wine pairings. I’m all about teamwork, great energy, and making every guest feel special from the moment they sit down to the moment they leave happy.
Skills
- Punctual ( always on time, earlier riser)
- Good communication
- Strong work ethic
- Guest engagement
- Exceptional customer service
- Professional appearance
- Customer service
- Menu memorization
- Food running
- Table bussing
Timeline
Cocktail Server
Brick and Bramble
03.2024 - 09.2025
Elderly Caretaker
Hospital At Home
09.2023 - 01.2025
Server
Winery Resort
10.2022 - 09.2025
Server/Cashier
Mister Donut
10.2020 - 10.2023
High School Diploma -
Abeka Academy