Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic

Ava Ely

Pittsburgh,PA

Summary

Dynamic and detail-oriented professional with a strong customer service focus, honed at Compass Group Management. Proven ability to analyze guest needs and deliver exceptional service, ensuring order accuracy and enhancing guest experiences. Skilled in effective communication and critical thinking, consistently achieving high satisfaction levels in fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Banquet Server

Compass Group Management
Pittsburgh, PA
05.2023 - 07.2024
  • Effective communication skills to fill the orders of the customers according to their needs
  • Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
  • Served food and beverages promptly to guests during events and functions.
  • Engaged guests to provide exceptional service and address any requests or concerns.

Guest Service Agent

Chesley Brown International,
Pittsburgh, Pennsylvania
05.2023 - 03.2024
  • Managed guest check-in and check-out processes efficiently and accurately.
  • Assisted with booking reservations using property management software systems.
  • Provided local area information, enhancing guest experience during their stay.
  • Registered guests into the computer system accurately and efficiently.

Pharmacy Technician Trainee

Ebenezer Outreach Ministries
Pittsburgh, PA
05.2022 - 07.2022
  • CVS Training associated with the program
  • Mock training to provide real life encounters
  • 2 (two) weeks extern within a CVS store to supply hands on experience

Personal Care Assistant/ Med Tech

Diversified Health Care Management
Pittsburgh, PA
08.2019 - 12.2021
  • Assisted patients with occupational treatments to achieve rehabilitation goals.
  • Demonstrated empathy towards patients to enhance treatment effectiveness.
  • Collaborated with team members to complete daily operational tasks.
  • Encouraged client independence by facilitating self-care skill development, including meal preparation and personal hygiene.

Education

High School Diploma -

University Prep
Pittsburgh, PA
05-2017

Skills

  • Critical-thinking and problem-solving skills displayed towards understanding the requirements of the clients or guests
  • Customer service focus
  • Order accuracy
  • Customer relationship management
  • Attention to detail
  • Effective communication
  • Guest needs analysis

Affiliations

  • book reading
  • chess

Accomplishments

  • Improved efficiency
  • Team Leadership

Certification

  • Pharmacy Technician Certificate

Languages

English
Native/ Bilingual

Timeline

Banquet Server

Compass Group Management
05.2023 - 07.2024

Guest Service Agent

Chesley Brown International,
05.2023 - 03.2024

Pharmacy Technician Trainee

Ebenezer Outreach Ministries
05.2022 - 07.2022

Personal Care Assistant/ Med Tech

Diversified Health Care Management
08.2019 - 12.2021

High School Diploma -

University Prep

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