Summary
Overview
Work History
Education
Skills
Timeline
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Ava Fill

Aurora,IL

Summary

Proven track record in enhancing guest connections and streamlining operations, notably at Massage Envy Spa. Excelled in time management and problem-solving, significantly improving service efficiency. Demonstrated exceptional guest relations and organizational skills, ensuring seamless service delivery and operational excellence.

Overview

4
4
years of professional experience

Work History

Front Desk Associate

Massage Envy Spa
01.2022 - Current
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a welcoming appearance for guests
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Kept laundry and cleanliness of the spa in check to ensure a smoothly run environment.
  • Assisted in checking reports and retail as well as ensuring that all money and transactions are accounted for by the end of the night.

Restaurant Hostess

TGI Fridays
08.2021 - 01.2022
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing tasks while maintaining a calm and kind demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized seating list for busy times, ensuring efficient seating of guests with the correct server.
  • Went beyond my duties and ran food to tables, double checking that all orders were accurate to please the customers.

Shipping Assistant

DartBrokers
06.2020 - 07.2021
  • Played a key role in gathering products for each buyer's orders and checking for accuracy before shipment.
  • Organized different shipments with different mail companies to allow for a seamless transition from the supplier to the consumer.
  • Enhanced shipment processing by organizing and maintaining accurate shipping documents.
  • Implemented time-saving strategies for quicker order processing, such as optimizing pick routes within the warehouse.

Education

Bachelor of Science - Marketing

Illinois State University
Normal, IL
05.2027

High School Diploma -

Oswego East High School
Oswego, IL
05.2023

Skills

  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Guest Relations
  • Goal-Oriented
  • Friendly and Helpful

Timeline

Front Desk Associate

Massage Envy Spa
01.2022 - Current

Restaurant Hostess

TGI Fridays
08.2021 - 01.2022

Shipping Assistant

DartBrokers
06.2020 - 07.2021

Bachelor of Science - Marketing

Illinois State University

High School Diploma -

Oswego East High School
Ava Fill