Extremely experienced in the customer service field with an acquired and crucial combination of thoughtfulness and an upbeat nature. Effective at time-management and staying calm under intense pressure. Reliable and responsible in any position.
Overview
3
3
years of professional experience
Work History
Dunkin' Shift Leader
Dunkin' Donuts
06.2021 - Current
Train new employees and delegate daily tasks and responsibilities.
Maintain a clean and safe work environment while ensuring all employees adhere to safety guidelines and protocols.
Complete cash and credit card transactions accurately using POS software.
Oversee daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Resolve customer complaints and issues and offer thoughtful solutions to maintain customer satisfaction.
Enhance customer satisfaction through prompt and courteous service, addressing concerns immediately.