Ava Gilleland
Saint Augustine,Florida
Summary
Customer-focused sales and hospitality professional with nearly five years of experience across high-ticket remote sales, bartending, serving, and customer service. Skilled in building relationships, qualifying prospects, managing high-volume outreach, and delivering exceptional customer experiences. Known for strong communication, adaptability, professionalism, and the ability to connect with people from diverse backgrounds.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
Work History
High-Ticket Sales Representative / Appointment Setter
Data Engineer Academy
Remote
03.2026 - 07.2026
- • Execute 100- 300+ outbound dials daily across phone, SMS, and email to drive a high-velocity sales pipeline
- • Boosted show rate from 30% to 40% and drove an 80% offer rate on booked appointments through sharper qualifying and follow-up
- • Influenced $140,000 in cash collected, directly contributing to team revenue goals
Sales Development Representative / Appointment Setter
Commercial Roofer University
Remote
07.2025 - 02.2026
- Completed approximately 90 to 100 outbound calls per day to commercial roofing professionals and business owners.
- Qualified leads and scheduled sales appointments for a high-ticket business education program.
- Built trust with prospects through consultative conversations and consistent follow-up.
- Managed approximately 1,500 outbound calls per month while maintaining organized CRM records.
- Achieved an approximately 30% appointment-to-show rate.
- Contributed to multiple high-ticket enrollments valued at approximately $14,000 each.
- Worked closely with closers and sales leadership to improve lead quality and appointment outcomes.
Bartender
La Cosecha
Nosara, Costa Rica
04.2025 - 09.2025
- Prepared premium cocktails and provided attentive service in an upscale hospitality environment.
- Built strong relationships with local and international guests through personalized service.
- Maintained a clean, organized, and fully stocked bar during high-volume shifts.
- Processed cash and credit transactions accurately.
- Assisted with opening, closing, inventory, and restocking procedures.
- Collaborated with kitchen staff and management to provide smooth and efficient service.
Bartender
Banana Beach
Santa Teresa, Costa Rica
11.2024 - 03.2025
- Delivered friendly and efficient service in a busy beachfront restaurant and bar.
- Prepared cocktails, beer, wine, and specialty beverages with accuracy and consistency.
- Built rapport with regular guests and international travelers.
- Handled cash and credit transactions through the POS system.
- Assisted with inventory, restocking, bar preparation, and closing duties.
- Maintained cleanliness, organization, and food-safety standards.
Outdoor Operations Team Member
Hampton Golf
St. Augustine, Florida
05.2023 - 08.2023
- Assisted members and guests with daily golf course operations.
- Prepared and maintained golf carts, equipment, and guest areas.
- Supported tournaments, events, and course setup.
- Responded to guest questions and service requests.
- Followed safety procedures while maintaining a welcoming environment.
Barista / Cashier
Starbucks
St. Augustine, Florida
03.2024 - 08.2024
- Delivered fast and friendly customer service in a high-volume café.
- Prepared customized beverages accurately and consistently.
- Operated POS systems and handled cash and credit transactions.
- Restocked products and maintained organized work areas.
- Followed cleanliness, food-safety, and quality standards.
Barback / Hostess
Back 40
St. Augustine, Florida
02.2021 - 08.2021
- Provided attentive food and beverage service in a fast-paced restaurant.
- Took and processed customer orders accurately.
- Recommended menu items and daily specials to improve guest satisfaction and increase sales.
- Supported bartenders during peak service periods.
- Maintained clean and organized dining and bar areas.
- Addressed guest concerns professionally and promptly.
Education
Associate of Arts -
Florida Atlantic University
Boca Raton, FL01-2026
Skills
- High-Ticket Sales
- Outbound Prospecting
- Lead Qualification
- Objection Handling
- Relationship Building
- Customer Service
- Bartending and Beverage Service
- Cash Handling and POS Systems
- Goal oriented
- Conflict Resolution
- Time Management
- Team Collaboration
Certification
- HubSpot Digital Marketing Certification
- HubSpot Social Media Marketing Certification
- Meta Social Media Marketing Certification
- Microsoft Office Specialist Certification
Additional Qualifications
- Basic conversational Spanish
- Experience working remotely and independently
- Experience serving customers and prospects from diverse backgrounds
- Lived and worked independently in Costa Rica
- Strong ability to adapt to new environments and responsibilities
- Former competitive bodybuilder with demonstrated discipline and consistency
Languages
Spanish
Limited Working
Timeline
High-Ticket Sales Representative / Appointment Setter
Data Engineer Academy
03.2026 - 07.2026
Sales Development Representative / Appointment Setter
Commercial Roofer University
07.2025 - 02.2026
Bartender
La Cosecha
04.2025 - 09.2025
Bartender
Banana Beach
11.2024 - 03.2025
Barista / Cashier
Starbucks
03.2024 - 08.2024
Outdoor Operations Team Member
Hampton Golf
05.2023 - 08.2023
Barback / Hostess
Back 40
02.2021 - 08.2021
Associate of Arts -
Florida Atlantic University