Ava Gravitt
Oklahoma City
Summary
Helpful Customer Experience Associate ,passionate about delivering exceptional customer service to promote loyal business. Pleasant demeanor and excellent problem-solving skills. Dedicated to researching and identifying complete and lasting solutions to customer problems. Committed to learn while keeping contagious positivity in workspace.
Overview
3
3
years of professional experience
2027
2027
years of post-secondary education
Work History
Retail Sales & Customer Experience Associate
Oklahoma Gourmet Popcorn
Oklahoma City
02.2023 - Current
- Assisted customers in selecting gourmet popcorn flavors and sizes.
- Processed transactions using point-of-sale systems efficiently.
- Maintained cleanliness and organization of the popcorn display area.
- Assisted customers in selecting gourmet popcorn flavors and products.
- Processed customer orders accurately and efficiently at the point of sale.
- Maintained cleanliness and organization of the product display area.
- Responded to customer inquiries about ingredients and dietary options.
- Managed inventory levels and placed orders for popular products.
- Provided exceptional service to enhance overall customer satisfaction experience.
- Trained new associates on product knowledge and customer service techniques.
- Resolved customer complaints quickly and professionally.
- Answered incoming calls, emails, and chats in a timely manner.
- Developed strategies to increase customer loyalty and retention rates.
- Resolved customer complaints and issues promptly, ensuring a positive resolution.
- Customized service solutions to meet individual customer needs, enhancing personalization.
- Took special orders in person and over telephone, generating additional revenue every month.
- Promoted available products and services to customers during service, account management and order calls.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
Southmoore Highschool
Moore, OKSkills
- Point-of-sale operation
- Customer service
- Inventory management
- Product promotion
Accomplishments
- Experience in leadership roles and team environments.
Affiliations
- Dance and creative movement
- Crafting and scrapbooking projects
- Managing a small spray tanning service business
- Spending time outdoors and staying active
- Fashion, shopping, and culture interests
- Watching and analyzing films
References
References available upon request.
Timeline
Retail Sales & Customer Experience Associate
Oklahoma Gourmet Popcorn
02.2023 - Current
Southmoore Highschool