Ava Gurvey
Deerfield,IL
Summary
A detail-oriented student with a proven ability to learn quickly and contribute effectively to team success. Demonstrated leadership in managing projects, complemented by strong communication and teamwork skills. With a solid academic background and a proactive approach, consistently seeks opportunities to enhance processes and workflows. Proficient in time management, critical thinking, and problem-solving, thriving in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Bartender
Harper's Restaurant and Brewpub
East Lansing, MI
01.2024 - Current
- Greeted customers and provided excellent customer service.
- Mixes and serves both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Assisted in setting up the bar for the service shift.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- I kept track of bar tabs and transferred open tabs to the dining area for wait staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- I talked with security staff to de-escalate customer conflicts and remove customers if necessary.
- Arranged bottles and glasses behind bar to make attractive displays.
Restaurant Hostess
Alex's Washington Gardens
Highwood, IL
05.2023 - Current
- Directed patrons to lounges and waiting areas.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Built positive relationships with other front-of-house and kitchen staff.
Barista
That Little French Guy
Highland Park, Illinois
05.2021 - 08.2023
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Monitored inventory levels of supplies and restocked when necessary.
- Adhered to health department regulations concerning sanitation standards.
- Memorized official and off-menu coffee and tea preparations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Stocked shelves with ingredients needed to make coffee drinks.
- Received and accurately processed customer payments.
- Operated cash registers to process customer payments.
- Ground beans for espresso shots according to individual customer specifications.
Stock Assistant
Blake
Chicago, IL
04.2021 - 08.2021
- Stamped price tags on merchandise, referring to official price lists.
- Lifted materials of varied weights regularly.
- Maintained neat, safe, and orderly workspace to prevent accidents and injuries.
- Stocked shelves with merchandise to ensure the availability of products for customers.
- Kept work areas clean, neat, and organized for optimal productivity and worker safety.
Education
Bachelor of Arts - Communications
Michigan State University
East Lansing, MI05-2026
High School Diploma -
Deerfield High School
Deerfield, IL05-2022
Skills
- Problem-solving
- Organization
- Critical thinking
- Organizational skills
- Customer relations
- Verbal communication
- Collaboration
- Friendly, positive attitude
Affiliations
- Cooking, baking
- Reading
- Writing
- Knitting
- Group exercise
- Meditation
- Graphic art and design
Languages
Spanish
Limited
References
References available upon request.
Timeline
Bartender
Harper's Restaurant and Brewpub
01.2024 - Current
Restaurant Hostess
Alex's Washington Gardens
05.2023 - Current
Barista
That Little French Guy
05.2021 - 08.2023
Stock Assistant
Blake
04.2021 - 08.2021
Bachelor of Arts - Communications
Michigan State University
High School Diploma -
Deerfield High School
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