Ava Harding
Murfreesboro,TN
Summary
Self-driven and detail-oriented with 3 years of work experience. Fast learner and team player with excellent customer service skills. Posses high integrity and driven to exceed expectations.
Overview
3
3
years of professional experience
Work History
To-Go Specialist
Bj’s Brewhouse
Murfreesboro, TN
05.2024 - Current
- Answered to-go order phone calls, conveyed menu options over the telephone and accurately estimated time of delivery and pick-up.
- Operated cash register to accept cash, give change, and take debit and credit card payments from customers.
- Utilized software to record orders and special requests, relaying orders to kitchen staff.
- Utilized standard greetings and telephone etiquette when addressing and speaking with customers.
Trainer
Chick-fil-A
Smyrna, TN
08.2021 - 05.2024
- Trained new employees, explaining the safety procedures, rules, and customer service techniques.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or the service.
- Operated cash registers, handling cash and card payments.
- Utilized the HEARD model (hear to understand, empathize, apologize, and delight the guest) giving excellent customer service.
- Greeted customers in a warm and friendly way to make them feel welcomed and appreciated.
Server
Olive Garden
Murfreesboro, TN
09.2023 - 02.2024
- Operated POS terminals to input orders, split bills, and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted customers, answered questions and recommendations specials to increase profits.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
Education
High School Diploma -
Penn Foster
05.2022
Skills
Customer Service
Time Management
Cash Handling
Team Player
Detail-oriented
Adaptable
Timeline
To-Go Specialist
Bj’s Brewhouse
05.2024 - Current
Server
Olive Garden
09.2023 - 02.2024
Trainer
Chick-fil-A
08.2021 - 05.2024
High School Diploma -
Penn Foster