Nicole Kuhns
Butler,PA
Summary
Committed and hardworking professional with a proven track record in efficiently processing transactions and providing exceptional customer assistance. Dedicated to resolving issues, answering inquiries, and efficiency completing customer transactions. A creative problem solver well versed in delivering top notch customer service.
Overview
14
14
years of professional experience
Work History
Transfer Specialist
Mac Discount LLC
11.2023 - Current
- Processed store-to-store transfers, verifying item counts and condition for accurate inventory movement.
- Updated transfer records in inventory systems, maintaining clean data and status tracking.
- Coordinated with receiving and shipping teams to resolve transfer discrepancies quickly.
- Prepared transfer documentation, ensuring compliance with company procedures and audit requirements.
- Tracked merchandise locations, preventing delays through accurate transfer follow-up.
- Investigated missing or damaged items, escalating issues for timely resolution.
- Successfully resolved disputes or discrepancies arising during the settlement process by collaborating with relevant stakeholders and executing corrective actions promptly.
- Collaborated with team members to resolve complex transfer issues and provide exceptional service.
- Developed strong relationships with clients, fostering trust and loyalty through diligent attention to detail.
- Enhanced customer satisfaction by efficiently processing and validating transfer requests.
Manager
Mac's RT 8 Cafe
04.2022 - 11.2023
- Managed daily cafe operations to support smooth service and consistent guest satisfaction.
- Scheduled staff shifts and arranged coverage during busy business periods.
- Trained team members on service standards, POS use, and cash handling procedures.
- Monitored inventory and ordered supplies to avoid service interruptions.
- Resolved customer concerns quickly while supporting professional front-of-house service.
- Handled opening and closing tasks, including cash reconciliation and facility readiness.
- Followed food safety and cleanliness standards across kitchen and service areas.
- Supported and motivated employees to stay productive and engaged.
- Maintained organized, safe environment for employees and patrons.
- Completed multiple tasks within required timeframes.
- Monitored inventory levels and ordered supplies to prevent service disruptions.
- Resolved customer concerns promptly while maintaining professional front-of-house operations.
- Oversaw opening and closing procedures, including cash reconciliation and facility readiness.
- Enforced food safety and cleanliness standards across kitchen and service areas.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Hairstylist
Ashleigh James Hair Salon
08.2021 - 03.2022
- Applied shampooing, conditioning, and basic styling techniques to complete client services.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Mixed pigments and used proper techniques to achieve desired color.
Fulfillment Associate
Walmart
10.2020 - 06.2021
- Picked merchandise from sales floor and backroom using handheld scanners for online order fulfillment.
- Packed customer orders accurately, verifying item quality and order contents before staging.
- Restocked shelves and bins to maintain product availability and support daily fulfillment flow.
- Loaded and staged completed orders for pickup and delivery according to store procedures.
- Used inventory systems to locate items, update order status, and resolve substitution issues.
- Followed safety standards while handling carts, pallets, and heavy merchandise throughout shift.
- Assisted team members with rush orders, prioritizing tasks to maintain timely order processing.
- Maintained organized workspace, reducing errors and supporting efficient fulfillment operations.
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
Hairstylist
Great Clips
05.2019 - 10.2020
- Delivered precision haircuts, fades, and trims aligned with Great Clips service standards.
- Consulted clients to identify preferred styles and recommend suitable haircut options.
- Maintained clean, sanitized stations, tools, and work areas throughout shifts.
- Supported smooth guest flow by managing appointments and walk-in services efficiently.
- Recommended haircare products based on client needs and service results.
- Collaborated with team members to ensure consistent, fast-paced salon operations.
- Built repeat business through friendly service, professionalism, and attention to detail.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
Cook
Mac's Rt 8 Cafe
10.2012 - 05.2019
- Prepared menu items following kitchen recipes and portion standards
- Operated grill, fryer, and stovetop equipment safely during meal service
- Monitored food temperatures and holding times to maintain quality
- Assembled orders accurately for dine-in and takeout customers
- Restocked prep stations, ingredients, and supplies to support smooth workflow
- Maintained clean work areas and followed sanitation procedures consistently
- Coordinated with front-of-house staff to keep tickets moving efficiently
- Adapted quickly to changing orders and supported teammates during rush periods
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Education
Cosmetologist - Cosmology
Butler Beauty School
Butler, PA2009
High School Diploma -
Butler Senior High School
Butler, PA06.2008
Skills
Customer Service
POS System
Cash Handling and Management
Customer Needs
Employee Training and Development
Complex Problem Solving
Sales Techniques
Time Management
Problem-solving
Attention to detail
Effective communication
Active listening
Adaptability and flexibility
Customer relations
Timeline
Transfer Specialist
Mac Discount LLC
11.2023 - Current
Manager
Mac's RT 8 Cafe
04.2022 - 11.2023
Hairstylist
Ashleigh James Hair Salon
08.2021 - 03.2022
Fulfillment Associate
Walmart
10.2020 - 06.2021
Hairstylist
Great Clips
05.2019 - 10.2020
Cook
Mac's Rt 8 Cafe
10.2012 - 05.2019
Cosmetologist - Cosmology
Butler Beauty School
High School Diploma -
Butler Senior High School