Melanie Sciarrillo
Bridgewater,NJ
Summary
Position in Customer Service/Bookkeeping/Administrative Assistant/Sales
Resourceful Transfer Specialist known for high productivity and efficient task completion. Possess specialized skills in process optimization, regulatory compliance, and cross-functional communication. Excel at problem-solving, adaptability, and collaboration, ensuring seamless transfer processes and stakeholder satisfaction.
Skilled Transfer Specialist with relevant experience in coordinating and managing the seamless movement of assets within complex financial systems. Strong knowledge of regulatory requirements, asset management protocols, and customer service principles enhances ability to effectively oversee transfer operations. Notable for improving efficiency in previous role by implementing strategic process improvements. Demonstrates strong analytical skills, precision, and commitment to ensuring accuracy in all transactions.
Overview
4
4
years of post-secondary education
17
17
years of professional experience
Work History
Transfer Specialist
WEMA Senior Strategies
Somerset, NJ
05.2025 - Current
- Updated transfer logs and placement files using internal tracking systems.
- Explained transfer steps and required documents to residents and family members.
- Resolved missing information in transfer documents and follow-up requests.
- Maintained confidential records for WEMA Senior Strategies client transitions.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Coordinated with internal departments to resolve any outstanding issues quickly.
- Managed incoming requests from customers regarding funds transfers.
- Reviewed and processed documents related to bank transfers.
- Researched issues that arose during the transfer process and developed solutions.
- Advised clients on the best payment methods available for their transactions.
- Identified discrepancies in transaction data and communicated with customers to resolve them.
- Provided support for customers who needed assistance completing their transactions.
- Developed strategies to improve customer experience when processing payments.
- Maintained records of all transactions to ensure proper documentation was kept.
- Responded promptly to customer inquiries about funds transfer services.
- Assisted customers in troubleshooting problems with their online accounts.
- Received and recorded cash, checks and transfers.
Office Manager
JC Contracting
Piscataway, New Jersey
01.2021 - Current
- Managed daily office operations for JC Contracting job schedules and correspondence.
- Coordinated subcontractor calendars, project appointments, and service calls across active jobs.
- Processed invoices, purchase orders, and billing records for contracting services.
Customer Service
Turtle & Hughes
04.2016 - 10.2019
- Filing and processing freight claims
- Freight charges and invoices for deliveries/pick-ups
- General Ledger for all freight invoices - company wide
- Scanning POD's for deliveries and answering requests
- Entering pro #'s to orders from BOL's
- Scheduling inbound freight delivery appointments
- Pick up and distribution of mail
- Processing Returns
- Customer Service - Transportation
Sales
Techniart, Incorporated
Greenbrook, NJ
05.2010 - 04.2020
- Managed door to door campaign for grand opening of store
- Managed team for food collection for food drive
- Display set up and take down for corporate events
- Sales for corporate events and store
- New employee sales trainer
Customer Service
Amazon
07.2014 - 12.2015
- Phones
- Returns, Refunds, Cancellations, Replacements
- Exceptions, promotions
- Customer Service - Retail - LIT
Administrative Assistant
Eiseman's Supply
Plainfield, NJ
11.2013 - 07.2014
- Listed items for sale on Craigslist/E-Bay
- Updated Quickbooks entries
- Handled Phones, Faxing, Filing, Copying, Mailings
- Collections letters/calls
Inbound Sales
Cablevision
Piscataway, NJ
08.2009 - 07.2013
- Inbound call center telemarketing
- Order entry
- Problem solving/Trouble shooting
- Overcoming objections
- Works independently or as a team player
- Inbound Sales - Piscataway, NJ
Customer Service
Kohls
South Plainfield, NJ
10.2013 - 12.2015
- Processed retail returns, purchases, even exchanges
- Answered phones and greeted customers
- Assist in issues with customers and problem solving
- Opening/Closing Cashier - Responsible for 4 registers in CS
- Assisted with issues in Loss Prevention
- Customer Service - South Plainfield, NJ
Education
NJ Notary - NJ Notary
NJ Notary
10.2025 - 02.2030
Life & Health Insurance - Producer Health
Atlantic School of Insurance
02.2026 - 02.2026
Legal Office Specialist
Cittone Institute
Edison, NJSupply Chain Management, Customer Service
Middlesex County College
Edison, NJSkills
- Administrative and general office support
- Customer service
- Sales
- Customer support
- Bilingual Spanish (read, write, speak, comprehend)
- Microsoft Word
- Microsoft Access
- Microsoft Excel
- Microsoft PowerPoint
- Lotus
- MYOB
- ADP Financial
- Zoom
- QuickBooks
- AS400
- Made 2 Manage
- Cabledata
- IDA
- CSC
- Typing (85 wpm)
Email Addresses
msciarrillo@yahoo.com
Timeline
Life & Health Insurance - Producer Health
Atlantic School of Insurance
02.2026 - 02.2026
NJ Notary - NJ Notary
NJ Notary
10.2025 - 02.2030
Transfer Specialist
WEMA Senior Strategies
05.2025 - Current
Office Manager
JC Contracting
01.2021 - Current
Customer Service
Turtle & Hughes
04.2016 - 10.2019
Customer Service
Amazon
07.2014 - 12.2015
Administrative Assistant
Eiseman's Supply
11.2013 - 07.2014
Customer Service
Kohls
10.2013 - 12.2015
Sales
Techniart, Incorporated
05.2010 - 04.2020
Inbound Sales
Cablevision
08.2009 - 07.2013
Legal Office Specialist
Cittone Institute
Supply Chain Management, Customer Service
Middlesex County College