Ava Harding
KC Prime Steakhouse
Warrington,PA
5
years of professional experience
Results-oriented individual with a background in fine dining, excelling in Sales and Upselling. Known for efficiently managing multiple responsibilities while fostering positive guest relationships and resolving concerns promptly, contributing to an outstanding dining atmosphere.
Work History
Waitress, Hostess, Bartender
2 Years 10 Months- Delivered exceptional customer service in fast-paced fine dining environment, fostering guest relationships and creating positive dining experiences.
- - Honed communication, sales, problem-solving, and interpersonal skills through menu recommendations, upselling, resolving customer concerns, and team collaboration.
- - Coordinated multiple responsibilities efficiently, maintaining professionalism and attention to detail.
- Managed multiple tables efficiently while maintaining high satisfaction levels.
- Resolved customer complaints promptly, enhancing overall dining experience.
Restaurant Hostess
1 Year 8 Months- Managed reservation system, optimizing table turnover and minimizing wait times.
- Greeted and seated guests, ensuring positive first impressions and smooth guest flow.
- Collaborated with kitchen staff to accurately communicate guest needs and dietary restrictions.
- Trained new hostesses on customer service protocols and reservation management systems.
Education
Bachelor of Science - Major in Business Management, Minor in Sales
- Member of the Gamma Phi Beta Sorority- Epsilon Lambda Chapter (2025- Present)
- UA AI Experience Member
- UA Wellness Society
Skills
Customer relationship management
Sales and upselling
Persuasive communication
Conflict resolution
Order management
Time management
Team collaboration
Conflict resolution
Timeline
Waitress, Hostess, Bartender
KC Prime Steakhouse
11.2023 - CurrentRead More
Restaurant Hostess
Longhorn Steakhouse
01.2022 - 09.2023Read More
The University of Alabama
Bachelor of Science from Major in Business Management, Minor in Sales
Read More